Heathrow Long Stay T5 - Reviews

Ron Harris says:

Booked on-line. Finding and entering the Car Park was no problem. The machine recognised my numberplate, issued me with a ticket and let me in. Coach soon arrived and took me to the terminal, so far very good. Departing was not so pleasant. On inserting the ticket, the machine told me it wanted another £125 to let me out, even though I had paid on-line in advance. Had to move two other cars to reverse out and try another exit, same result. Had to find the office and explain the position to the staff on duty. Couple of taps on the keyboard of his computer and the problem was solved. The ticket was subsequently accepted by the machine and it let me out. Why did the machine not know I had paid in advance and let me out in the first place. The machine at the entry point knew who I was!

Customer Rating: Review added: Fri, 12 Feb 2010 11:03 pm

Angela says:

Reservation was easy, impressed when my ticket printed my reg no. but when trying to leave the ticket did not register that I had already paid! I had to then go to Customer Services with my printed confirmation (lucky I had it with me!)to enable the ticket to be validated. An otherwise good service was spoilt by this recurring issue with airport parking.

Customer Rating: Review added: Wed, 27 Jan 2010 1:45 pm

Mrs Eva Newberry says:

The online booking is simple and easy to use. There is an expectation that because you have entered your registration number that you will be "recognised" at the entry to the car park. This doesn't happen. You still need to take a ticket from the machine. Your unique reference is not used. Transit to and from the terminal were quick and easy. The only fly in the ointment is that even after booking and paying in advance, you still have to go to customer services with the coupon to exit the car park. It was late and pouring with rain when I got back. There are no spaces allocated for customer services so you are left trying to find another parking space close to the exit. Not easy. Need a system whereby customers can get their ticket programmed for exit at the terminal or on the bus, so that once back at the car we can get in and go!

Customer Rating: Review added: Fri, 22 Jan 2010 12:04 pm

Penelope Wainwright says:

Parking here was very easy. The bus service to the terminal is excellent

Customer Rating: Review added: Wed, 20 Jan 2010 7:29 am

tim whatling says:

Generally everything ok. but was delayed cause of bad weather which added an extra 4 days on to car park and boy do they charge by the day. extra 65£. so be carefull and check if you can add extra days before you book.

Customer Rating: Review added: Fri, 15 Jan 2010 12:01 pm

kevin edwards says:

all was ok till i went to leave and they told me I had to pay £15.70 and had to show them I had paid already good job I had the recipt with me,

Customer Rating: Review added: Fri, 27 Nov 2009 8:41 pm

david Bailey says:

Long stay Terminal 5 was quick and uneventful, just as it should be after a trip.Left the car park 31 minutes after touch down. Impressive!!

Customer Rating: Review added: Mon, 23 Nov 2009 9:44 am

Mr Craven says:

Very good, convenient, competitively priced and relieved that the staff on site could sort out my flat battery.Left the lights on! Would certainly use again

Customer Rating: Review added: Tue, 17 Nov 2009 2:36 pm

steve Donnelly says:

I made a cock up on the booking and P & G dealt with it very well. Full marks for that. The car park is very convenient for the motor way and at least you know where your car is while you are away !

Customer Rating: Review added: Thu, 05 Nov 2009 8:58 am

Mr Peter Heames says:

Absolutely first class from online booking to easy location and a very swift transfer to T5. The final bonus being the remarkably good price. We are certain to use again!

Customer Rating: Review added: Mon, 26 Oct 2009 11:44 am