Park and Go: Frequently Asked Questions

Before contacting us, please take a moment to browse through the most frequently asked questions about Airport car parking. However if you find that your question has not been answered already, then please do not hesitate to contact us.

Why do I need to pre-book?

As an agency we are offered airport parking at a reduced price, this in turn allows us to offer our clients substantial savings off many of our suppliers gate prices. Plus pre-booking guarantees your space even during peak periods.

What is a Gate Price?

The Gate Price is the price you would pay if you did not pre-book, the price you will pay at the gates to the car parks. In most cases the gate prices are significantly higher than the pre-booking rates.

Can I book at short notice?

Providing you can supply an E-mail address or Fax Number in which we can send you the relevant documentation you can book for the same day if needed (subject to availability). However as the web site is constructed to prevent you from placing an order within 24 hours of your departure date, you would need to place your order via telephone on 0870 0272223. Where one of our operators will be happy to help.

How do I get directions to the car parks?

Although the directions to all our car parking facilities are on the web site, available on the each page relative to each airport by pressing the " D " button, we also include directions to the car parks on the vouchers. Which we will send to you via email, fax or post after your booking has been completed.

How will I know that my booking has been completed?

At the end of the booking process you will be prompted to print your car parking voucher. If you are not given the option to print then you must wait for your voucher by email, if you do not receive your car parking voucher within 24 hours please call us and we will forward it immediately.

Can I pay by Cheque?

Yes, we can accept a cheque as payment for your parking, but we must receive it a minimum of 10 days prior to your departure date. We cannot confirm your space until we have received a valid cheque as payment.

Is there a further discount for booking more than one car at a time?

In most cases we can not offer you a discount for bookings for more than one vehicle, because our prices are per vehicle and are already sold at a discounted rate (compared to the gate price). But if you are making reservations for a larger group of vehicles (more than two) then please call our office and we may be able to offer a special rate.

Are there special facilities available for disabled passengers?

Each car park can accommodate disabled passengers, in most cases offering help with baggage etc, and offering wider parking spaces. However, we are not able to pre-book these spaces. You will need to contact the car parks directly for this. To obtain the number for the car parks please call our office and we will refer you to them.

Why is a week calculated as 8 days and two weeks calculated as 15 days?

One day is calculated as a whole day, irrespective of departure or arrival times. So for example a stay at the car park from Saturday to Saturday is calculated as 8 whole days and so therefore two weeks is calculated as 15 days.

There is a minimum stay at the car park I want, but require a stay shorter than the minimum?

You can stay for less than the minimum number of days at each car park, but you would have to pay the charge for the minimum stay. It is advised that you try the car parks directly as it may be possible to park for less than the minimum stay.

I need a VAT receipt, how do I get one?

Our VAT number is located at the bottom of our pre-paid voucher and invoices, which you will receive once your booking has been confirmed, our VAT No: GB 65281 4533.

How safe are my credit/debit card details on your internet site?

The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL encryption technology. For more information on the security of this web site please see our Security and Privacy Statement located at the bottom of each page.