Frequently Asked Questions

 

Before contacting us, please take a moment to browse through the most frequently asked questions about airport car parking.
However, if you find that your question has not been answered already, then please do not hesitate to contact us.

 

Why do I need to pre-book?
What is a Gate Price?
Can I book at short notice?
I haven't received my parking voucher, can you re-send it?
How do I get directions to the car parks?
Where can I find the car park telephone number?
What happens if my flight is delayed and I go over my parking period?
Will I have to hand in my car keys?
How will I know that my booking has been completed?
Can I pay by cheque?
Is there a further discount for booking more than one car at a time?
Are there special facilities available for disabled passengers?
Why is a week calculated as 8 days and two weeks calculated as 15 days?
Do I park my car myself?
There is a minimum stay at the car park I want, but require a stay shorter than the minimum?
I need a VAT receipt, how do I get one?
How safe are my credit/debit card details on your internet site?
How do I cancel or amend my booking?

 

Why do I need to pre-book?

As an agency we are offered airport parking at a reduced price, this in turn allows us to offer our clients substantial savings off many of our suppliers gate prices. Plus pre-booking guarantees your space even during peak periods.

 

What is a Gate Price?

The Gate Price is the price you would pay if you did not pre-book, the price you will pay at the gates to the car parks. In most cases the gate prices are significantly higher than the pre-booking rates.

 

Can I book at short notice?

Providing you can supply an e-mail address or fax number in which we can send you the relevant documentation you can book for the same day if needed (subject to availability).

 

I haven't received my parking voucher, can you re-send it?

All parking vouchers are sent to the email address supplied at the time of booking. If you would like another copy of your voucher please click here.

 

How do I get directions to the car parks?

Directions to the car park are on your parking voucher which you will receive when your booking is confirmed. Alternatively, directions are also available on our website on the car park information page along with a map of the area.

 

Where can I find the car park telephone number?

The car parks telephone number is available on your parking voucher. If you need another copy of your voucher please click here.

 

What happens if my flight is delayed and I go over my parking period?

Any additional parking time is paid to the car park locally on your return.

 

Will I have to hand in my car keys?

Most car parks require you to leave your keys. Please see your booking confirmation for further details.

 

How will I know that my booking has been completed?

At the end of the booking process you will be prompted to print your car parking voucher. If you are not given the option to print then you must wait for your voucher by email, if you do not receive your car parking voucher within 24 hours please call us and we will forward it immediately.

 

Can I pay by cheque?

Yes, we can accept a cheque as payment for your parking. If you wish to pay by cheque you must call us to make your booking. Cheques must be received a minimum of 10 days prior to your departure date. We cannot confirm your space until we have received a valid cheque as payment.

 

Is there a further discount for booking more than one car at a time?

In most cases we can not offer you a discount for bookings for more than one vehicle, because our prices are per vehicle and are already sold at a discounted rate (compared to the gate price). But if you are making reservations for a larger group of vehicles (more than two) then please call our office and we may be able to offer a special rate.

 

Are there special facilities available for disabled passengers?

Each car park can accommodate disabled passengers, in most cases offering help with baggage etc, and offering wider parking spaces. However, we are not able to pre-book these spaces. You will need to contact the car parks directly for this. To obtain the number for the car parks please call our office and we will refer you to them.

 

Why is a week calculated as 8 days and two weeks calculated as 15 days?

One day is calculated as a whole day, irrespective of departure or arrival times. So for example a stay at the car park from Saturday to Saturday is calculated as 8 whole days and so therefore two weeks is calculated as 15 days.

 

Do I park my car myself?

At most car parks your car will be parked for you, however please see your booking confirmation for more information.

 

There is a minimum stay at the car park I want, but require a stay shorter than the minimum?

You can stay for less than the minimum number of days at each car park, but you would have to pay the charge for the minimum stay. It is advised that you try the car parks directly as it may be possible to park for less than the minimum stay.

 

I need a VAT receipt, how do I get one?

Our VAT number is located at the bottom of our pre-paid voucher and invoices, which you will receive once your booking has been confirmed. Our VAT No: GB 65281 4533.

 

How safe are my credit/debit card details on your internet site?

The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL encryption technology. For more information on the security of this web site please see our Security and Privacy Statement.

 

How do I cancel or amend my booking?

Cancellations must be made in writing and will take affect from the date received by Park and Go. No cancellations will be accepted verbally.

All bookings are subject to cancellation charges per car as follows:

  • Outside of 24 hours of first parking date: £7.50 administration charge.
  • Within 24 hours of first parking date: 100% charge.
  • Parking Express SuperSaver, Summer Special SuperSaver, S.V.S Meet and Greet and Circle Meet and Greet products cannot be cancelled or amended.
  • Advance products cannot be cancelled or amended. (Advance products indicated by the word "Advance" in the name of the product.)
  • Where cancellation waiver has been purchased a booking can be cancelled at any time prior to the time the parking was booked for, a full refund will be given minus the cost of the cancellation waiver.

Any changes made to a booking will be subject to amendment charges as follows:

  • Outside of 24 hours of first parking date: any additional cost of parking.
  • Within 24 hours of first parking date: £7.50 or 50% of cost of parking; (whichever is the lesser) and any additional cost of parking.
  • Parking Express SuperSaver, Summer Special SuperSaver, S.V.S Meet and Greet and Circle Meet and Greet products cannot be cancelled or amended.
  • Advance products cannot be cancelled or amended. (Advance products indicated by the word "Advance" in the name of the product.)
  • Where cancellation waiver has been purchased a booking can be amended at any time prior to the time the parking was originally booked for, only the additional cost of parking (if applicable) will be charged.

 

If your question isn't covered here you can email your query to us using our contact form.