East Midlands Airparks Services Reviews

Informed staff would be back on Friday not Saturday ie. a day early. Arrived back Friday keys not ready, initially could not find them. Had put Saturdays date on the keys. Staff informed me the label was on the keys when they were given to me to get the last items out of the car. No label was on the keys when I put them in the box. Staff would not believe me when I explained around midnight what had happened. Got no apology or sympathy with my situation, just told I was lucky retrieving the car was fairly easy as it was parked with easy access. If it had not been it would have taken more time and I would have had to wait. No apology was forthcoming only the insinuation I was telling lies to the staff and not being believed. Appalling service just over a simple mistake on their part. Which I would not have been bothered about once I got my keys. Basically I was being told it was all my fault. Appaling service. I will not be going there again and telling others also. Finally the directions coming from the North down the M1 were none exsistent. Took half an hour to find you from getting to the airport. Apalling directions. Clive Hibbert

the location was good and the security good, the bus collection times and condition was also good,they would have merited a 5 however I have only given a 1 because of the fact that the car had been moved a number of times and having been parked on mud the black carpets were covered in thick mud,due to the ground the car was parked on my shoes were covered in fresh mud from collecting the car, this was transfered to the carpets,my car is an audi A3 on a 58 plate, without the mud I would award a 5