1st Choice Parking - Meet and Greet Reviews

Collection was fine but why does it take 45 mins to travel 5 miles at 1am. We landed at 12.40 had advised would collect the car at 1am so we were expected. There was a delay at passport control so I called at 1.15am to be told it would be 20 mins to half hour then after half hour I called again and was told it would be a few mins. Had it even left as 15 mins later it arrived. What takes so long and no apology from a driver that could hardly speak English. We wont choose them again.

On arrival at Gatwick a driver appeared fairly quickly, read the mileage and drove the car away. On return, despite phoning from the baggage carousel, the car took a further 45 minutes to be delivered to the car park.

Great timing when we dropped our car off but when we went to collect our vehicle because we were early we had to wait for 30 minutes. Overall the service was good.

Everything was very simple, someone was there to meet us when we arrived & my car was in the car park when I returned from holiday. Very simple & efficient & great value for money.

Not only did 1st Choice charge me extra over timing but they wanted the payment cash! With no receipt being given despite my request. I wonder how the vat inspector will view that when I write to him today! Also, don't write on the ticket 20 minutes to return the car when the very rude operator says it will be approx 30 minutes (it was 40 min) Needless to say, I won't get a response and I will not use this company ever again.

I have been using your company for about three years. This was the worst service we have had, we arrived earlier than stated so they wanted us to pay £10 for parking fee, so we drove up the road and sat in a café for an hour when we got back they want to charge us again, we have never had this problem before. When we got back from holiday they took ages to meet us, they gave us the car park ticket but forgot to tell us we had to pay the fee we have never had this before either. I will use Park and Go again, but not that company.

Smooth Excellent service.

We waited 1hr35 mins for the car to be delivered back to us and when the car arrived it was absolutely filthy with mud. The mud was in the inside of drivers door and in the inside of the boot. Three days later and two car cleans it is still muddy. No apologies now phone calls when i called four times to see where the car was. Wont be using again.

Collection & pick up no problem, but the footwell mat and all the pedals were thick with mud , i understand it had been raining but perhaps if the cars are parked in a muddy area then paper mats should be put down to save the dirt a bit !!

We had to wait almost two hours for our car on our return. I wouldn't recommend this service - very disappointing and a terrible end to a lovely holiday.