1st Choice Parking - Meet and Greet Reviews

We had to wait for about quarter of an hour despite giving plenty of notice and consequently missed our plane. It cost us 600 pounds!

I'm about to email you because my car was returned with a damaged wing mirror which means I have to have it repaired before my MOT is due. This would mean my car won't pass.

Absolutely awful. The wrong car was delivered on our return. We then waited a further 25 minutes for the correct car to be delivered and then the guy tried to tell us that we had to pay for the exit fee, which I knew was included in the price. Abysmal service.

We were very disappointed with the service we got, we booked our meet and greet at Gatwick and our online confirmation said Orange Car Park 3 Level 5 for 6.10am on sunday 2nd nov 2014, we arrived at 6am and waited until 6.30am by which time we were in a bit of a panic, we tried phoning the number we had from the web site but it was the office number and it was closed till Monday morning, then someone turned up with someone else's car I asked was he the park and go man to which he replied no, he sat in the car for another 10 mins, then handed over the car he had to a client, then asked me my name and that he was the meet and greet rep, I asked him why he was so late, he replied did no one tell you it was Level 4 I was waiting on. With NO apology, he said as WE were late he would have to take photos of the car later. His attitude left a lot to be desired, I would never use or recommend 1st Choice Meet and Greet again.

Highly Disappointed and will not use this service again. Forced to wait an hour at 3 am in a cold car park to wait return of the car. This service was just not good enough considering the flight was on time and the company - 1st parking should have known this and had sufficient drivers available to ensure the 20 Service level from picking up luggage - and that was an an hour at the car park level 6. Apologetic shuttle driver just not good enough.

Never again. First they wouldn't answer either of the 2 mobile numbers on our way to Gatwick. Then when they did we waited 40 mins for them to collect our car. On return our plane was delayed by half hour. Our punishment was to wait yet another 40 mins to bring the car back. Bad service. Not what I expected.

I have used Park & Go on many occasions and have been perfectly happy but I would not use 1st Choice Parking again. I telephoned 20 mins before arrival as requested but had to wait 15 mins in the freezing cold for the representative to arrive, they use the top floor of the parking lot. When we came back we called when our luggage was collected, made our way to the car park and had to wait more than 40 minutes for the car to arrive. I phone several times and eventually got the excuse that the driver had gone to the wrong terminal - the driver was not aware of this mistake and acted surprised that we had been waiting so long. I will pay a few pounds more and use a company that picks up and drops off outside the Sofitel in future.

Our flight was on schedule and we called from baggage reclaim where we were told that we would have to wait 25 minutes. It was 3.00am and we have 2 children under the age of 5. We got to the meeting point on time and were met by lots of angry passengers who'd been waiting for over an hour for their cars to be delivered. After 40 minutes, and 4 attempted calls, I was told it would be a few minutes. All in all, it was nearly 40 minutes late and our children were exhausted. Upon arrival, we tried to call several times to notify them but the calls were unanswered. Meaning we had to wait for our car to be collected too. I won't be recommending them or using the service again.