1st Choice Parking - Meet and Greet Reviews

Drop off was perfect. On return was told car would be with us in 15 minutes when we phoned and it took 25 minutes with us freezing in the car park. The drives seat was wet and the drivers door pocket was full of water. Can only assume the drivers window was left open. Much less than perfect.

We departed from Gatwick and meet and greet was great, our return journey not so great. After arriving in luggage pick up it took me 15/20 minutes to get though on the telephone only to be told i would have a 30 minute wait. The wait was in fact 50 minutes there was no one around so its all on phone and i did call again after 30 minutes. When my car arrived i put my hand out so the lady knew it was my car. She then went on to reverse park into a space whilst we waited with our 6 cases that had to go in the back of the car. She got out the car and very shiftly left. I had to move the car so we could pack the cases and children in. Very disappointing. Not sure if i would use again with that sort of service.

Disappointing. Have used other companies before,and felt valued. This time did not feel that there was any care or value there and whilst the service was provided, do not feel that I could recommend to others?

I was very disappointed. The condition my car was dropped off in was disgusting. It looked like it was drove in a rally race. I have a white car, and it came back brown with mud and bird poo everywhere as if it was parked in a field. We questioned the man when he arrived with my car. He was very blunt, rude and unhelpful, and all he said was 'it rained' he made us sign the bit of paper and couldn't get out quick enough. I had been travelling all morning the last thing I wanted to do was go and get my car cleaned when I got home.

The service was punctual and affordable. However, the driver who returned the car to us did not alert us to the fact that the electrics of the passenger window had failed at some point between us delivering the car to them and 5 days later when they gave it back to us. This meant that we have no idea how long the window was stuck open for, and that the window was stuck open all the way home (which at 10pm on the M25 is not pleasant) and all night until we could get it to a garage. It is not the service's fault that the window failed, however it is completely unacceptable that the driver did not alert us to this prior to him leaving. And given how cold it was that night, there is no way he did not notice.

Arrived at airport after calling 20mins before and the attendant was not aware of our arrival and we were left waiting 10-15 mins until I rang again and had to look for him. On arrival back I rang after picking up luggage and was told to allow 20mins but after two more calls we finally got our car back after 45 mins. Not impressed. Worst experience using meet and greet at Gatwick and have used many times.

Had to wait for over 15 mins to collect car despite following instructions.

Car collection when arriving at Gatwick was fine but we had problems when returning to Gatwick. As our mobile phone battery had run down, we used the airport phone but the first tel. no. listed on the paperwork did not work (as we also found when driving to Gatwick). The other tel.no. rang but we had to leave a message rather than speak to someone to request the car return. We then waited for about 40 minutes and, when nobody had arrived, my wife had to return to the airport to again telephone. This time someone answered and apologised as the previous message hadn't been passed on. The car was then returned with us having to wait for about one hour from our first message to them. The car was absolutely filthy outside and had presumably been stored by a construction demolition site - it had been thoroughly cleaned by a car cleaning company only about a week before we went to Gatwick! The only compensation, apart from an apology, was that the man returning the car paid for the car park exit fee. Overall we were very dissatisfied having this your service before satisfactorily.

Drop off no problem. 35 min wait on our return. Car required a valet as it was covered in mud.

Lousy lousy lousy. Would never use this company again. Cheap at first glance but there are pitfalls along the way. If you have a good run along the m25 granted that's not often but they will not budge the time and collect the car early. Rude on the telephone and told to park up and kill some time. Return experience no better. Could not get though for 20 mins as no one picking up the phone. When finally got through waited 30 mins in the car park to actually get the car oh and don't forget to have money to get out of the short stay car park where they pick and drop off the car. All in all not a pleasant or stress free encounter that I had hoped to have with this company. Would not use or recommend them to anyone.