Airparks Gatwick Reviews

When checking my car in the Airparks, staff asked if I would like to have my car valetted. On the spur of the moment I said yes and booked it in. After my weekend break, i returned to Airparks to find that because I had booked this additional service they 'couldn't find' my car. I had to wait 1 hour whilst they tried to track it down. It was 10pm on a Sunday night and I wasn't impressed. The communication from the staff was very poor. After an hour they found my car down but it took a further 15 minutes to return it to reception area. When it arrived it hadn't been valleted and I had to insist that I was refunded the valleting charge. I asked if they would refund the parking charge given the inconvenience and they refused dispite the fact that they had effectively lost my car! All very stressful after a long flight and the attitude of the staff didn't help. Would definitely not use Airparks Gatwick again!