RS09 Meet and Greet Reviews

Don't touch this lot with a barge pole. Brought the car back with a puncture and refused to compensate. See also rs09.co.uk for another user's problem.

Go elsewhere than RS09 – Nothing but hassle, RS09 damaged my car and even ignored Court Orders to pay me!

We had to wait for an hour to get my car dropped back to us at the airport. Out flight landed at 3.40 and we called them 20 mins before we would be at the meeting point, we waiting or up to an hour and finally got my car at 5/5.30 am. Ridiculous

Having been impressed before, this time my car had a flat battery on collection; not a problem and was happy to wait. However I was asked to wait half an hour , this turned into 3! With no contact and no phone answered while we waited in the freezing cold. If I had been told at the start it would take that long we could have gone to eat in the warm etc. Had to finally phone head office to get any response. Not happy and will be using someone else next time even if it costs more. Communication is always the key to keep happy customers!

Great! easy to deal with, very secure, delivery and collection guys very accommodating. would definitely use again and recommend to others too.

Arrived back at gatwick and then had to wait 50 minutes (at midnight), before I got my car back. They were very busy! Waste of money.

Great service! I use these guys every time I travel without fail! And always best price too!

Very efficient

Extremely poor service on return journey. Phoned as advised once luggage had been collected. Was advised would be 10 mins. 30 mins later phoned again and was advised driver had left depot. A further 15 mins car arrived - no apology from driver and couldnt understand why we were annoyed. Gave keys and walked off gave nothing to sign off. A very dissapointing experience

Dropping the car off at Gatwick, we were met on time and everything went smoothly. Arriving back from holiday, we made 2 phone calls to the required numbers and had to leave our message on their answerphone, asking for a call back to confirm. No one returned our calls. A third phone call eventually got to someones mobile who said he would be 10 minutes. We waited a further 30 minutes before the car was delivered. Will not be using this outfit again, hence the rating.