RS09 Meet and Greet Reviews

Overall excellent - but could be a bit quicker in answering the phone.

Very polite staff, quick hand over once they arrived, but car came back muddy inside and out and phone took far too long (with many attempts) to answer upon arrival back in UK. Service needs sharpening up a bit. But staff were very good.

Good reliable service, the guy was waiting for us on departure and arrival. My only gripe was that my car was filthy when I got it back, I mean it looked like it had been driven through a field. I like the idea of this style of parking, but wouldn't use this company again.

I have generally been happy using RS09 Gatwick in the past, but experienced poor service last week. We were left waiting 15-20 mins for the RS09 rep to turn up to meet us both at drop off and return, despite calling ahead allowing the recommended time. It somewhat defeats the purpose of using meet and greet. I will try one of the other providers next time who seemed to have far more reps patrolling the drop off.

Outward going service prompt and friendly. Return journey poor. Phoned as requested, told to go to the Sofitiel Hotel but no directions, it was not obvious and we had to ask a car part attendant. When we found it the car was already there and the driver was not a happy man. He made no attempt to help us, three ladies between 60 and 70 year, to load the car. He moaned that he was cold and there was no place to shelter. He just walked off when I suggested that he could offer to help! Not a good advert for Meet and GREET!.

Having used this company many times before this time I was disappointed. My flight was changed to fly out of north, not south terminal. Iinformed the office the day before and again as I approached the airport. However the chauffeur was still sent to the wrong terminal and we spent 40 mins waiting on a very cold day. On our return we waited 30 minutes for our car and then the driver dropped his mobile phone in the front seat and we waited another 45mins for someone to collect it. Not a great experience and a shame as I attempting to demonstrate to someone how quick and efficient the process was.

On arrival despite 4 phone calls we were kept waiting nearly 20 mins.and made to feel it was OUR fault.Further details if required. Coming home was ok.

The drop of the car was fne and we had no complaints at all. However, the pick up on our return was very disappointing. We rang as soon as we had received our luggage and waited 45 minutes until the car turned up. We phoned twice during our wait, once the phone was never answered and on the second call we were told that the car was blocked in and they had to move cars to get it out. When the car finally arrived the driver said that he had been given the wrong car to drop off!

It seems we are in the minority we received poor service on both drop off and collection, both times we were left waiting. Will not use again.