RS09 Meet and Greet Reviews

As we had the chance of direct comparison of your service with friends who were holidaying with us & who used another meet and greet supplier, your company was not as good in terms of communications. e.g. our flight was delayed upon return; despite sending you a couple of messages to keep you informed, we got no confirmation back as compred to our friends who did. Also, as we travelled at very busy times of the year (23rd & 30th Dec) the arrangements to meet your operatives at the end of the tunnel at the ground floor of terminal South was nothing short of chaotic and did not fill us with confidence. In fact, I would say it added unnecessary stress to the experience and we started to think it would be better to pay extra to park our own car at the south terminal parking facility. Sorry to be negative - but this was our first experience of this form of airport parking & we expected more!

Leaving the car was fine, but on collection our back bumper had been damaged and steering column had been adjusted! Drivers side seemed to have cigarette ash although the car didn't smell of tobacco - strange! Still waiting for the company to pay for the damage to the bunper( that was 3 months ago). Best to sign for collection and check car over when you get it back before you drive away. Also take note of mileage before you hand it over. Wouldn't use them again unless this is resolved.

Very efficient and easy. Thank you

Outbound, representative very quick to arrive, take vehicle, explain procedure on return etc; Very professional and pleasant manner. Inbound, had to wait for longer than anticipated, but again swift car changeover. Would definitely recommend and use again. Thanks

I would have given "RS09 Meet and Greet" a 5. I say I would have given them a 5 except that in Gatwick North Terminal we nearly paniced as our mobiles failed repeatedly to connect to the number given and we thought "we had lost our Car". Once outside the terminal building and heading to the pick up point we phoned again and got through to be told our car would be there in 15 to 20 minutes - PANIC over! Other than this hic-up we were delight with the service and will use them again.

My only complaint is that the drivers alter nearly all of the settings in my car - seat, steering, heating level and whether dual or mono, radio,etc.

We were very happy with your Meet and Greet service. It all went smoothly, someone was there when we arrived at Gatwick to take our car and our car was dropped off to us within a couple of minutes once we were in the designated spot. The only criticism I have is that the car was quite muddy - I guess it had rained a lot and the car park where you parked it turned very muddy. Hence the driver's car mat was very dirty and there was some mud on the inside driver's door as well. Helen Clout

Would use again, but wait for car on return was more than the 20 minutes expected

Service delivered exactly what it promised - much more efficient than concentional car parking.

Nice easy service - very easy on the drop off, a few minutes wait on the collect, but less time than getting to a distant car park.