Heathrow Elite Parking Park and Ride Reviews

Not as described – stressful and poorly organised The description states that you drive to a car park, park your car, and are transferred to and from the airport in a 9-seater shuttle vehicle. This is not what we experienced. On arrival, we found the multi-storey car park completely shut with a metal shutter down. After calling the contact number, we were told a driver would be sent to open it. We waited around 20 minutes before a car arrived to open the car park, then disappeared, leaving us having to call back multiple times to locate the driver again. The transfer vehicle was not a 9 seater shuttle vehicle at all. We were cramped into the back of a car, which was very uncomfortable and not what was advertised. We were initially told we would need to pay for the taxi transfer to the airport, despite the service being advertised as a free transfer. We had to contact them to point out that our booking clearly stated free transfer, after which they agreed not to charge us. This is something that should be known and clarified without the customer having to challenge it. We were dropped off at the airport without further issue, and the driver told us we would be collected from the same place on our return. On our return journey, the problems continued. We called to say we were about to collect our luggage and were told to ring back once we had done so. I then attempted to call back six times with no answer. Eventually, I received a message and a call directing me to the short-stay car park, followed by two more calls with changing instructions on exactly where to go. Overall, the experience was disorganised, stressful, and very different from what was advertised. It was not an easy or smooth service, and I will not be using it again.

Nobody at parking to meet us; all locked up. Eventually got code for door and shuttle arrived after 30 minutes.

My Heathrow Elite Parking experience was very positive. Really liked that I didn’t leave my keys with anyone and the car was safe where it was left. The owner was very polite and I felt well looked after. For a female solo traveller, I felt very safe and overall it was a positive experience. Thank you

Absolutely brilliant!!! Thank you so much for looking after me! Brilliant chaps, secure car park, no hidden costs, nice comfortable & clean car to and from airport! Thank you again, will be recommending you!

Very satisfied with a service provided. Would be great if the parking will be signed better.

Good, friendly, personal and professional service with an excellent price tag. Secure parking provided in a multi-story car park with good arrangements for transport to and from the airport terminal provided. Despite our return flights being delayed by almost 24 hours, no additional parking charges were imposed. I will definitely use this company again when next flying out of Heathrow and will recommend them to friends and family.