Luton Airparks Services Reviews
Please find below some reviews of the Luton Airparks Services car park, these reviews are contributed by our customers to help others make the right choice when booking their airport parking.
Review by: Bilyana
I had really good experience with park and go, will using agai in future.
Customer Rating:
Review added: Tue, 18 Sep 2012 11:47 pm
Review by: Kevin Kearney
Well organised and helpful.
Customer Rating:
Review added: Thu, 26 Apr 2012 1:06 pm
Review by: Paul
I left the car realy clean(it was actually washed just a day before) and when I got it back it was incredebily dirty. It was just like it has been through a race on dirt! Completely covered in dirt!
Customer Rating:
Review added: Mon, 12 Mar 2012 10:29 am
Review by: Peter
Have streamlined check in and out process to reduce cost but need to communicate changes better to customers in advance to avoid confusion and blockages
Customer Rating:
Review added: Wed, 06 Jul 2011 6:45 am
Review by: Geoff Thompson
Very good, except for the drop off and pick up point which are out in the open. Suggest AirParks lobby the airport to get a covered way to the bus stop and a shelter at the stop. We had to wait for a second bus while the first bus (which was full) departed and even though it was May, there was a cold wind.
Customer Rating:
Review added: Thu, 05 May 2011 9:49 pm
Review by: Rachel
Used Airparks for the first time while we went on a week long holiday. On return at 1.30am, were told our car 'was not ready', even though they knew 7 days in advance what time we would be picking it up. Receptionist radioed for our car to be collected from storage. Meanwhile several car-collection drivers were arriving and dropping off keys for cars they had brought round from storage. Some were for collection at 7.30 in the morning. Not sure why they were collecting cars in the wrong order, but when they have a week to arrange your car, the last thing you want to be told at 2 in the morning is that they do not have your car ready yet. Receptionist blamed 'refurbishment' work but refurbishment or not, you can still organise your staff to collect cars in customer-pickup-time order. Terrible service. Waited over an hour for our car to be brought round. No apology. Receptionist was just argumentative. I am 7 months pregnant and the bus driver just sat and watched as I struggled to get my car on and off the bus and the luggage racks.
Customer Rating:
Review added: Mon, 11 Apr 2011 5:26 pm
Review by: Peter Balderstone
checking-in process is very easy and buses run very frequently to the airport, so waiting time is minimised. Would recommend this to anyone flying from Luton.
Customer Rating:
Review added: Fri, 04 Feb 2011 12:23 am
Review by: Henryg
The service at the depot was good, but waiting for c30 mins in the rain at night on return was not fun. The staff were also very rude to somebody who rang to complain about the lack of a bus. They must know when flights come in, and without any outgoing flights the wait should be no more than 10 mins.
Customer Rating:
Review added: Sun, 21 Mar 2010 10:22 am
Review by: Raywigley
We have used Airparks a number of times and feel the service is good for our needs. Our experience this time was good with timely bus tranfers. Will use again.
Customer Rating:
Review added: Sun, 31 Jan 2010 10:04 pm
Review by: Jeff Newton
The car park was fine, directions were good, registering and collecting the car were well organised, the only niggle was waiting for the bus (up to 20mins).
Customer Rating:
Review added: Sat, 16 Jan 2010 12:30 pm
