First Response Parking Reviews

Must admit their response in pickup was wonderful, didn't have to wait long at all, but that was were the good service ended. It was 11pm at night and we had an 11 year old with us. Our car wouldn't start as it had a flat battery, they wouldn't help, not even offer the use of a phone or offer to get a repair company out; I would never recommend or use this company again.

Car park was clearly overbooked and meant we had to wait until they could find a space and then tightly get our car in. My husband could hardly open his door to get out once in the space. On returning we found our car was blocked in by 4 other cars as was so full and had to wait at midnight with our baby boy whilst they found keys for the other 4 cars and moved them to let us get our acr out - I couldn't even get my son into his car seat as cars were parked so closely together whilst waiting to get the car out. After reading all the good reviews on here I was really surprised at how disappointed we were given the good experiences submitted and perhaps it was just a one off busy period?

Journey to the airport was ok. A minibus was waiting when we arrived although they had a little difficulty finding us somewhere to park. The driver was polite and well dressed. The return pick was a different matter altogether. In fairness to first response we were delayed getting through baggage reclaim, although we did contact them to advise them of the situation, but it was obvious they did not have enough manpower to pick everyone up in a prompt manner. It was over an hour before they got to us. We had to walk to pick up point F (furthest point away from the the terminal). A family picked up with us were asked to have one of their children on their knee which they refused meaning a one of the first response staff was left at the airport! The staff were not particularly friendly and seemed very flustered. When we got back to the car park the driver gave us the code to lift the barrier because he needed to get back to the airport for more pick ups, not very secure at all. Our impression was that they had either too few staff working or had taken too much work on. Can't recommend them and wouldn't use them again.