Secure Airport Parking Reviews

We were not happy with the experience on June 31. I asked their staff to meet us at T1 (it should be very clear on my booking confirmation), but their staff asked me to meet at T3 and I waited T1 for 10 minutes, and called him again, he told me he couldn't meet me at T3. So I have to drag all my luggage to T3 to pick up my car. I don't think this is the promise from your company as I booked. Thanks! JOHN

10-15 mins drive from the airport. After a holiday you just want to get home as quickly as possible. However, on coming back from holiday had to wait for 20-30mins after lugging all our cases to a destination outside the main airport complex including negotiating kerbs with a trolley. There was no shelter in this open expanse so it was a good job it was not raining. Not impressed after a long flight and hungry child. Van that takes you there was not large enough (seats 7 not including bags) and if there had been more passengers our family of 5 would have had to been split up. I suppose you get what you pay for but we certainly will not be using them again.

Reception on arrival was not particularily friendly, had to stand in rain shower for 5 minutes whilst 2 staff argued over which one was going to take us to the terminal as one mini bus was a liitle full. Vehicles not particularly clean/presentable. On return, called office after clearing arrivals with luggage, as requested. Were told the driver was on his way - carpark 10 minutes from airport. Called again 20 minutes later to check on progress to be told again they were 5 minutes away and were picked up nearly 15 minutes later. All in all 45 minutes from clearing customs to being picked up & 1 hour to leaving car park was not what we were looking. Wouldn't use the company again - cheaper than most but would rather pay a little extra for better service.

Had a 20 min detour away from car park, as driver was dropping off his mate. No conversation was made throughout the journey. I felt as though 20 mins of my time was wasted, why couldn't he drop us off at car park first, saving us 20 mins. Also, our car's brakes did not work and had to be replaced. Car was in perfect condition when left.

I was very wary as soon as i dropped my car off as there was no clear parking bays and the car park looked disorganised and the surface was very rutted (unlike handforth who i used previous) My feelings were confirmed on returning at 1 am. The collection was fine but i was alarmed as we returned to the car park the gate was open and no-one was on site as the office was locked up, so i was very perturbed that my car was left probably unattended during darkness for the duration of my weeks holiday plus my car wasn't visible so we had to go searching for it, not ideal on a freezing night after a week in the sun, consequently i won't be using this car park again.

Never again, Do not answer phone and Tell you pick up in 15 mins wait in rain 1 hour

I would like to say I had a good experience, but very unfortunately I did not. When I arrived at the car park there were two men who seemed very disinterested and would not offer any eye contact. On the return trip the man would not tell me how long he would arrive at the airport, when I rang and asked. When he did arrive he stormed off in a hurry. I arrived at night and the van was unmarked except for a small sign saying secure airport parking in the front window. Then when I saw him he slammed my car key in my hand. I would understand if I kept him waiting, but I arrived at the arranged place within 10 minutes of ringing him ... On the small upside the car park is only a short distance from the airport; however this is not enough for me to go back there again!