Diamond Parking Meet and Greet Reviews

Picking up the car on the 16th - very good. Driver pleasant and very helpful. Delivering the car on the 23rd - not so good. Driver uncommunicative and fled the scene quickly. I was not told whereabouts in the new Drop Off Zone the car would be waiting. We were waiting in the handicap driver area getting cold and I eventually found him in the distance on the other side of the road just sitting in the car (listening to the radio?). Note: I really don't like drivers changing the audio/sat nav settings and then leaving them to suit their own taste.

Have used before and had no problem. Pick up of car in the early hours at 3:15 am brilliant - Driver there before us. On arrival back we used 4 phones to try and get through to them and either the line was dead or engaged. Took 35 minutes to get through. Was asked are you through security - we had been out for 35 minutes. No apology so will try a few of the others instead.

Under the chaotic circumstances at departures, handover of car was pretty straightforward. However collection on arrival not so much. Our flight was delayed by 1 hour which I appreciate can cause issues, however at 2.20am it would be considered a "quieter" time of day. Collection of car was over 20 mins (not the time quoted). Due to rain and darkness handover was literally passing my keys and walking away. Best day I noticed that my front bumper has been knocked out of place and in further inspection seemed to have been scrapped along something which caught the bumper. Of course I have no photographic proof of the car when I dropped it off as no checks were made, however after only owning my car for 3 weeks I am 100% certain that this damage was not present when I dropped off my car. Without proof there is nothing I can do.

Drop off was great, the lovely lady picked my car up at the meeting point she was very polite and off I went on holiday without the stress of parking. However on return the guy who met me with my car was very rude and sarcastic because he waited 6 minutes for me! Apart from him this service was very good.

Car was collected and delivered on time, but we felt the driver (the same person both times) was rather disrespectful. We had rung 20 minutes before arrival, but when we got there he said we had arrived too early. On our return we rang once we had collected luggage walked straight to the car which was waiting but we locked and driver wasn’t there and we had to wait several minutes before he arrived. He said we were late and he couldn’t stand around. On both accounts we don’t think we were at fault and I would encourage you to ask him to be more polite in future.