Edinburgh Meet and Greet Reviews

I thought the service was very amateur at best. The instructions were clear, drive up to elevator doors & be met by someone in a high viz vest with a red clipboard. Upon arrival there was no one standing at the elevator doors with a clipboard when I did ask somebody they said park up in a space then hand over the keys. Due to the poor organization I was sceptical about leaving my car keys with someone who's only means of I.D was a high viz vest. When we returned I was given the keys & received a strange look as I had to ask where the car was, again it was in a space but hidden by another car. It is a better service than waiting for a bus but the customer experience needs to be improved.

I thought this would be an ideal way to park, but honestly it was too much bother. I didn't realise until too late that I was supposed to confirm my booking 24hrs beforehand. I've never had to do this at park and ride type places. Then you have to give an exact time of arrival. Not easy when you are as disorganised as I am. I couldn't find the long term car park initially as the one I went into had levels A, B, C etc and the instructions were to go to Level 2. I therefore thought I was in the wrong car park and so exited (after first having to call the attendant to let me out)only to find it was the correct car park they had just got the Level numbers wrong, they are in fact letters. Then when I returned home 3 days early quite unexpectedly the guy was less than happy when I phoned from the airport to have my car brought round. He said I should have given 24hrs notice. I explained it wasn't possible but he wasn't happy. Eventually I said I would get the bus round to the car park and pick up my car but then was left not knowing how to get from the car park back out to the main road. All in all a bit of a let down and I certainly wouldn't use this type of park and go again.