1st Choice Parking - Meet and Greet Reviews

I've never flown from Gatwick before as I often go from Bristol. Where ever it is though I always used Meet and Greet. Perhaps I've been spoilt at Bristol as it's a pretty instant service, maybe because it's quieter I don't know. Dropping off this time was instant (at 3am) but picking back up at around midday was a nightmare. It took about 4 attempts to get through on the phone and was then told I had to wait 40 minutes until they could drop my car off. They blamed the large queues coming into the car park...overall the guys were OK but used my bonnet as a desk so I wasn't happy with that...bring a clipboard next time please. That said no damage was caused and my car was returned as I left it. They were the cheapest of the M&Gs but if paying extra means I get my car quicker then I'd do that, if not and they get a clipboard I'll use them again.

We were immediately met at Gatwick on our outward journey and we waited no more than 5 minutes on our return despite the fact our flight was late arriving.

All in all a good service, we had a 4am drop off and the guy was waiting there when we arrived so really impressed. There was a slight delay on pick up at 4pm on a Friday so no major issues there. The only annoyance I had was for some reason all my radio station pre-sets had been changed which I could not understand considering it was supposed to only be driven to and from a car park.

It was a very long wait to get our car back. We may as well have taken the bus to the long term car park as that would have been both quicker and cheaper. We were not the only ones waiting a long time either.

ABSOLUTELY HORRENDOUS SERVICE. This company should not be operating On the way out on holiday on 25 May, we were expecting the Bank Holiday traffic to be a shocker so set off stupidly early, duly phoned when we were 15 minutes from Gatwick, only to be told that because we were an hour early, there would be no one waiting for us, so had to wait at least 20 minutes before someone came to collect the car, completely defeating the object of paying a premium for valet parking. On our arrival back at Gatwick on 2 June, I phoned at 2.00am, once we had collected our baggage and was told we the car would be at the meeting point at 2.15am, which was exactly the time we had booked through your website. At 2.30am, we were still waiting so I telephoned to ask where my car was. Which meant having to call about 15 times as the two mobile numbers were either permanently engaged or just rang until they were cut off. This dispatcher was rude and demanded to know why I was calling, as my car had already been sent, and if I never wanted to use his service again, he couldn’t care less. As we were travelling with two exhausted small children, I then tried to call every 10 minutes, but of course the numbers were engaged/left to ring. It was then that we realised there were at least 4 other very angry and tired families, some also with small children, who were also waiting and had been for a minimum of 45 minutes already, and were receiving completely contradictory responses as to why they were still waiting for their cars. The dispatcher told me on various calls which he bothered to answer: - My car was 5 minutes away (3 separate occasions) - He and two other drivers had been in a big accident, (with whose car I dread to think) so it wasn’t his fault my car was late before hanging up on me - Other people had booked to receive their cars at the a different time, so this had messed everything up. Our booking was for 2.15am. He could not explain why he could not send my car for 2.15am - The wrong car had been sent, and please could I wait 6 more minutes (half an hour before my car was finally delivered) I finally received my car back at 3.10am, an hour after it was due to be dropped off as the 'meet and greet' service The various drivers bringing cars were over-revving the cars they were bringing, so I dread to think how they treat the cars when the owners are not around, and only half could even speak English. The dispatcher promised a full refund, but of course I have heard no reply to my complaint I would NEVER use this company again

No reporting office on arrival so had to find a roving attendant for handover of car. Time wasted. Had to wait half an hour to collect car on return and one side of car had mud splashes when finally delivered. Polite and friendly attendants on arrival and return the only redeeming feature.

I was very pleased with the service of Park and Go both Departing and Arriving. This is not the first time I have used them and I will continue using them in the future because I get first rate service. Thank you

Great service I'm highly impressed.

I will never use this company again. Waited 30 mins for them to collect the car despite calling them on the way to the airport. On collection we waited for 35mins for the car to be returned. Not great with two small kids. To top it all off the car was returned damaged, large dent to front bumper and front wing. Company staff did not alert us to this, we found it ourselves. He appeared to not be bothered about damage, attempted to send me on the way without letting me know how to address this issue. No one available to talk to about the damage until the Tuesday after our weekend flight. Extremely disappointed with the service received!

Great service. Instructions could be a little bit clearer as quite a thick foreign accent not easy to understand at first and different floor to the one in the instructions.