1st Choice Parking - Meet and Greet Reviews

Waited three quarters of an hour for car to be dropped off on my return from a long haul flight, which I do not think is acceptable.

Not only did 1st Choice charge me extra over timing but they wanted the payment cash! With no receipt being given despite my request. I wonder how the vat inspector will view that when I write to him today! Also, don't write on the ticket 20 minutes to return the car when the very rude operator says it will be approx 30 minutes (it was 40 min) Needless to say, I won't get a response and I will not use this company ever again.

I have been using your company for about three years. This was the worst service we have had, we arrived earlier than stated so they wanted us to pay £10 for parking fee, so we drove up the road and sat in a café for an hour when we got back they want to charge us again, we have never had this problem before. When we got back from holiday they took ages to meet us, they gave us the car park ticket but forgot to tell us we had to pay the fee we have never had this before either. I will use Park and Go again, but not that company.

We waited 1hr35 mins for the car to be delivered back to us and when the car arrived it was absolutely filthy with mud. The mud was in the inside of drivers door and in the inside of the boot. Three days later and two car cleans it is still muddy. No apologies now phone calls when i called four times to see where the car was. Wont be using again.

We had to wait almost two hours for our car on our return. I wouldn't recommend this service - very disappointing and a terrible end to a lovely holiday.

Very poor customer service. My car car was returned to me in a filthy state. No explanation as to why it got in that condition. Resembles a car that has been used in a car rally. Won't use this company again.

ABSOLUTELY HORRENDOUS SERVICE. This company should not be operating On the way out on holiday on 25 May, we were expecting the Bank Holiday traffic to be a shocker so set off stupidly early, duly phoned when we were 15 minutes from Gatwick, only to be told that because we were an hour early, there would be no one waiting for us, so had to wait at least 20 minutes before someone came to collect the car, completely defeating the object of paying a premium for valet parking. On our arrival back at Gatwick on 2 June, I phoned at 2.00am, once we had collected our baggage and was told we the car would be at the meeting point at 2.15am, which was exactly the time we had booked through your website. At 2.30am, we were still waiting so I telephoned to ask where my car was. Which meant having to call about 15 times as the two mobile numbers were either permanently engaged or just rang until they were cut off. This dispatcher was rude and demanded to know why I was calling, as my car had already been sent, and if I never wanted to use his service again, he couldn’t care less. As we were travelling with two exhausted small children, I then tried to call every 10 minutes, but of course the numbers were engaged/left to ring. It was then that we realised there were at least 4 other very angry and tired families, some also with small children, who were also waiting and had been for a minimum of 45 minutes already, and were receiving completely contradictory responses as to why they were still waiting for their cars. The dispatcher told me on various calls which he bothered to answer: - My car was 5 minutes away (3 separate occasions) - He and two other drivers had been in a big accident, (with whose car I dread to think) so it wasn’t his fault my car was late before hanging up on me - Other people had booked to receive their cars at the a different time, so this had messed everything up. Our booking was for 2.15am. He could not explain why he could not send my car for 2.15am - The wrong car had been sent, and please could I wait 6 more minutes (half an hour before my car was finally delivered) I finally received my car back at 3.10am, an hour after it was due to be dropped off as the 'meet and greet' service The various drivers bringing cars were over-revving the cars they were bringing, so I dread to think how they treat the cars when the owners are not around, and only half could even speak English. The dispatcher promised a full refund, but of course I have heard no reply to my complaint I would NEVER use this company again

I will never use this company again. Waited 30 mins for them to collect the car despite calling them on the way to the airport. On collection we waited for 35mins for the car to be returned. Not great with two small kids. To top it all off the car was returned damaged, large dent to front bumper and front wing. Company staff did not alert us to this, we found it ourselves. He appeared to not be bothered about damage, attempted to send me on the way without letting me know how to address this issue. No one available to talk to about the damage until the Tuesday after our weekend flight. Extremely disappointed with the service received!

Stay clear, They don't keep to the arrangements you make and decide for themselves where you pick your car up. I arranged for the North terminal Car Park 6 and they had my car at the South Terminal orange car park floor 4.

Driver late for returning car. We booked for 00.30 return Called at 00.20 to say we had our bags, they then said they would be 20 min. Car actually turned up at just gone 1am. When you have a 5 year old it's not good waiting in a car park at that time in the morning.