LGParking - Meet and Greet Reviews

Fantastic way to start and end your holiday. So quick and easy to drop and go.

Great service, have used many times and superb value for valet parking at the terminal!

I was very disappointed with the service received from 'Sure Parking Meet and Greet' at London Gatwick. On arrival at the airport, the service representative was barely able to acknowledge us. It was not the friendly welcoming and reassuring greeting we would have expected given we are handing over the keys of our car to a stranger. On our return, we had to wait 10 minutes for the car to be returned to us despite having followed all instructions correctly and our flight having landed at the expected time. The inside of the drivers side door was dripping wet as if the window had been down or the door left open for an extended period. When challenged, the service representative patronisingly suggested this was normal when it rains - it is not and shows a complete lack of respect for our vehicle. As a bare minimum, the service representative could have carried a towel so that the seat could be dried rather than leaving us to do it with whatever tissues we could find. I have used LGParking before and not had a problem but next time I will think twice.

Waited 52mins for cars to arrive and this was 84mins after ETA!! The drivers were polite and apologetic but unfortunately the controller didn't tell the truth. An honest approach from the controller may have meant we waited in the terminal, rather than my 2 year old & us waiting in a cold car park!!!

A very good and slick service. Dropped the car at my feet on the return, very few miles done while we were away so parking was obviously close. Full audit of vehicle movements while away.

Brilliant service! I will definitely use it again next time.

We have used this service twice this year and both times the service has been very stressful. We tried to call as stated 15 minutes before arrival to Gatwick and the phone kept being put down, the head office wasn't open. Finally got through to someone after being in the car park for 10 minutes and the person was very rude - we had to move the car to a different level. We had two children with us an time was getting on. Very Stressful.

Outward trip was great. Arrived on time and very good service. On our return our flight was delayed by 1 hour and this caused huge issues for the company. When we called they said it would be 20-30 mins which was fairly long when returning to Gatwick at midnight. Our car eventually arrived 50 minutes later. When flights get delayed they didn't cope well as lots of people were waiting. Not a great experience and would consider not use them again.

Excellent service both on the pick up before our flight and the return when we got back to Gatwick. Friendly, professional and timorous attention from both staff members. Will definitely use again in the future.

Would highly recommend. Great service and very well priced. Drop off and pick up of car was made easy and only had to wait a few minutes. Will definitely use again.