RS09 Meet and Greet Reviews

Excellent service on the way out, on time, courteous and quick. It was not so good for the return journey as we had to wait for the driver for about 50 mins and it seemed he had driven most of the way with the handbrake on so met with a horrible burning smell and then the worry about the car.

Outbound good customer service; return service called by rep saying car was about to get a ticket and that if not there in 2mins car would go back to parking lot - sister being sick after flight had very slighly delayed us getting to him.

The drop off was not handled well as we were made to wait 20 min which is long time when you are paying for speed. The collection was done well as the car was waiting for us when we came out. The vallet service on offer is an excellent idea but at £25 it is pricey compared to a normal car washing service the normally is half that.

Pretty good service, but longish delay answering 'phone and then interference on line.

Took may calls to get through to mobile. By the time I did, I was at Gatwick. Late collecting car on departure. However, very polite. Reticent to commit to delivering car upon arrival. Staff who answered the mobile quite abrupt. Staff delivering car polite.

Used a number of times and always good, but this time they had a mix up with the collection when arriving at airport as couldn't find booking. Eventually sorted with a bit of a delay with disruption and stress which could have been avoided.

Drop off prompt and efficient. Very polite nd courteous lady driver. Pick up. difficulty getting an answer on the phone. Waited more than 15 minutes for driver to arrive.

Booking was easy, efficient and straightforward. The main problem I had, was when calling the company 20 minutes before arriving at the airport (as instructed to do so). Nobody answered the phone the first time, or the second, third, or fourth times. I lost count, but it took around 10 phone calls before anybody answered, by which time we were very nearly at the airport. However, despite this, a representative was there to greet us when we arrived, and from then on it went smoothly. Upon collecting again for the return journey, we were able to contact the company first time, and the car was delivered back to us promptly. The mileage done by the car whilst I was away was questionable - around 100 miles or so, which seems somewhat excessive given that it takes them 15 minutes to return the car to you. In summary, I would probably use these guys again, but there are aspects I'm not entirely happy with. Overall, average.

I used them last year and they were very good. This year it was a disappointment. Noone picked up the phone for 20 min and had to wait 20 min in the pick up area before the car was finally arrived. Do I use them again? May be

Had to wait a long time for the car to be returned to airport, but othtewise ok