RS09 Meet and Greet Reviews

Was met on arrival on time, but coming back had to wait 35 minutes once we reached the pickup point despite ringing twice once at bagage reclaim, then being told to ring back after we collected our bags.

Mixed feelings really. Going was not so good. Could not get through on the phone for ages to say we were 20 minutes away. We were 5 or 10 minutes late so were told by an unfriendly person on the phone that we had missed our time and they were on the next lot. We had to wait and kept being told to circle around by the traffic wardens. However, coming home our car was outside waiting for us which was a lovely experience.

Slow pick up of car on departure from North Terminal Gatwick but prompt delivery of vehicle on return.

I used you again as I was very impressed with your service earlier this Summer and I was travelling alone with my baby girl. I had to wait quite a while for my car on my return(although you did keep me in the loop with how long it was going to be). I got given my car keys and I didn't see your driver again, I thought he may have offered to help seeing as I was laiden down with bags and baby.

Service was OK but what I had not expected was that if you arrive early you lose any advantage as RS09 don't seem able to handle early arrivals. We had to drive arround the airport a number of times until a driver arrived. Airport security will not allow you to stop for more than a couple of minutes. Travelling a distance to the airport you need to allow time for traffic delays. We arrived early and could have got to the check in earlier.