Purple Parking Reviews

We waited 45 mins to be picked up at the airport for the return back to the car park. When we finally arrived back, we were told that they had lost our keys.

We arrived at 4am at car park and booked in, then waited 30 mins for transport to airport. Coming back we arrived at Heathrow and phoned Purple Parking as suggested as we cleared baggage claim; advised to go to bus stop no. We along with 8 other passengers waited 65 minutes in freezing weather for the bus to pick us up with no excuse from driver. Not very good.

The outbound journey was not too bad with a delay of about 20 minutes waiting for the bus and passengers. The return journey was disgusting. We conformed with the instructions by ringing in on leaving the plane. We then had to wait for 90 minutes to get a bus. This is totally unacceptable. We shall never use Purple Parking company again and most certainly never recommend you.

You get what you pay for in this world. If you don't mind waiting 30mins to be collected from the airport, then it is a good deal. But after a long flight, the last thing you want is to be kept waiting.I think this company work on only sending buses to collect you when they know that they are going to be full to capasity.

Had to wait for 45 min to be picked up at terminal 5. Then it took the driver a further 20 min to get back to my car!

The car park is quite a way away from the airport and as the service is slow and un-reliable you will need to allow an hour from arriving at the car park to getting to the airport just to be on the safe side. The transfer drivers were rude and incompetent. On the way there, there was a queuing system set up, but the driver stopped at the back of the queue so everyone who'd just arrived got on the minibus first. The poor family that'd been waiting for ages at the front of the queue nearly missed their plane! I thought it could have just been a one off, but the journey back was just as bad.

Arrival fine as it was very early, returned on a Friday at 6:20 pm, on 3rd attempt phone was answered, it was 1 hour till I got to my car as the first bus was too full and wasn't allowed to sit in the front. took the longest route possible to the parking. If you have hours to kill its ok but would not like to do it after an hours flight let alone a long haul flight