Purple Parking Reviews

Outward journey excellent. Return journey involved waiting along with approx 30 others for 40 minutes in cold to be picked up - the last thing one needs after a 13 hour flight.

Everything was good about this car park… BUT! When I collected my car, the volume on the radio was up very high and re-tuned to KISS FM. I was not happy at the thought of someone touching my personal things and made me wonder why!

There was not a problem getting to Airport, but we called when going through passport control and had to wait 25 mins to be collected. Not so good when cold.

Arrival and transport to Terminal 5 was fine, but the return was poor. We were told buses were every 10 to 15 minutes but we waited for over 20. Then the bus did not have enough space for the people waiting so more time was lost while that was sorted. The data communications from the bus to the depot were not working so the driver had to stop to call in the details of the passengers he had on board and then he seemed to go via a very circuitous route through suburban roads not the motorway. Getting back therefore took much longer than it should have done. Not good when you have just returned to a cold wet Heathrow from a hot dry Las Vegas.

On our arrival at the car park, we was dealt with very quickly and efficiently. On the return of our journey was the complete opposite! I was given a ticket with a telephone number on it and was told to ring the number when we had picked up our suit cases. I rang the number just as we had got off of the plane so that I knew the bus would be on time. I ended up waiting 55 minutes for it to come and collect me! People should be treated the same on arrival and on their return, but that was not the case!

Parking was further away from the airport than expected. On return the driver of the coach was very eratic - several passengers started to suffer from motion sickness. On arrival at my car the driver's door had not been shut properly so the battery was flat. The attendants were not particularly forthcoming in helping, making me sign a waiver before they agreed to jump start the car. Sadly not a particularly happy customer.

All Ok, apart from pick up after flight. Called as soon as plane landed, as instructed, was still waiting outside airport 40 minutes after I had collected my bags!! Some were disappointed and had to wait for next transport.

The parking lot is huge! good security. Did not know before hand that keys had to be left with them, was uncomfortable with that, but everything was fine. only had 2/10ths of a mile added, reasonable for moving it around such a large car park. Would have liked to be dropped off nearer car but not too bad really, also we landed sun lunchtime and getting away from car park was terrible, took 20 mins to get to end of brent road and a further 30m mins to get to the tesco roundabout! I hope that is not normal. That distance is only 1.1miles! Once on the parkway everything was fine.

Well organised, drop off was fine, pick up experience not so good, driver offered no communication and stood and watched us struggle with suitcases, ride back to car was uncomfortable due to driver going too fast.

After landing and calling Purple Parking I waited at the pick-up point (T5 bus stop 17) for around 35 minutes. Another customer and I saw the van drove back several times and not stopping...after 2 minutes awaiting at the bus stop another customer arrived followed by one other customer shortly afterwards.