Luton Airparks Services Reviews

I had really good experience with park and go, will using agai in future.

Well organised and helpful.

I left the car realy clean(it was actually washed just a day before) and when I got it back it was incredebily dirty. It was just like it has been through a race on dirt! Completely covered in dirt!

Have streamlined check in and out process to reduce cost but need to communicate changes better to customers in advance to avoid confusion and blockages

Very good, except for the drop off and pick up point which are out in the open. Suggest AirParks lobby the airport to get a covered way to the bus stop and a shelter at the stop. We had to wait for a second bus while the first bus (which was full) departed and even though it was May, there was a cold wind.

Used Airparks for the first time while we went on a week long holiday. On return at 1.30am, were told our car 'was not ready', even though they knew 7 days in advance what time we would be picking it up. Receptionist radioed for our car to be collected from storage. Meanwhile several car-collection drivers were arriving and dropping off keys for cars they had brought round from storage. Some were for collection at 7.30 in the morning. Not sure why they were collecting cars in the wrong order, but when they have a week to arrange your car, the last thing you want to be told at 2 in the morning is that they do not have your car ready yet. Receptionist blamed 'refurbishment' work but refurbishment or not, you can still organise your staff to collect cars in customer-pickup-time order. Terrible service. Waited over an hour for our car to be brought round. No apology. Receptionist was just argumentative. I am 7 months pregnant and the bus driver just sat and watched as I struggled to get my car on and off the bus and the luggage racks.

checking-in process is very easy and buses run very frequently to the airport, so waiting time is minimised. Would recommend this to anyone flying from Luton.

The service at the depot was good, but waiting for c30 mins in the rain at night on return was not fun. The staff were also very rude to somebody who rang to complain about the lack of a bus. They must know when flights come in, and without any outgoing flights the wait should be no more than 10 mins.

We have used Airparks a number of times and feel the service is good for our needs. Our experience this time was good with timely bus tranfers. Will use again.

The car park was fine, directions were good, registering and collecting the car were well organised, the only niggle was waiting for the bus (up to 20mins).