Luton Airparks Services Reviews

Used Airparks for the first time while we went on a week long holiday. On return at 1.30am, were told our car 'was not ready', even though they knew 7 days in advance what time we would be picking it up. Receptionist radioed for our car to be collected from storage. Meanwhile several car-collection drivers were arriving and dropping off keys for cars they had brought round from storage. Some were for collection at 7.30 in the morning. Not sure why they were collecting cars in the wrong order, but when they have a week to arrange your car, the last thing you want to be told at 2 in the morning is that they do not have your car ready yet. Receptionist blamed 'refurbishment' work but refurbishment or not, you can still organise your staff to collect cars in customer-pickup-time order. Terrible service. Waited over an hour for our car to be brought round. No apology. Receptionist was just argumentative. I am 7 months pregnant and the bus driver just sat and watched as I struggled to get my car on and off the bus and the luggage racks.

Going was okay but the service coming back was very poor. They say that the buses run every 20mins but we waited over 40mins. Also the lady assistant was very abrupt and not helpful.