Secure Airport Parking Reviews

Had to wait around for about 15 minutes at pick up from the airport. When we got back to our car we were told the battery had drained and they had to jumpstart it. The audio system needed resetting after battery drain, as I didnt have the code I had to take a 15 mile round trip to a Ford dealer and pay £20 for the privilege of listening to the radio again, very inconvenient! The date on the audio system suggested that the battery died 12 days into our holiday and 2 days before we returned. Despite phone calls I have as yet received no compensation.

The transfer to and from the terminal was slow. The state of the car park was poor. The bags came out of the transfer bus dirty.

Excl. location, 1st. class service.

Tavelled from Newcastle Upon Tyne, found car park (no problem)mini bus ready and waiting taken staight to airport in about 5 mins(eary morning).on arrival back from holiday collected luggage and called mini bus it was waiting in carpark outside the terminal driver gave hand with our luggage and whisked us straight back to carpark ,my car was ready at gate all i can say "top class"will definitley use again thanks rick

very good no probs at all good servise thanks mick

I arrived at early morning, with no one on site, and gates open. After a phone call, I was told that the driver was on his way. After about 10 minutes, the driver did appear from his way from airport. He was robotic in attitude, and after taking details, made us wait for over half an hour when he was sorting some mistakes he has made in the parking lot. When I pointed out that I was getting late, he was down right rude, saying you are not late and it takes just 5 minutes to the airport (it doesn't). Of course we ended up in a rush and disbelief during the check-in process, having made plans to arrive well on time. Coming back, the driver was on time and courteous, but this was a small solice. The car was parked where it was not supposed to be, and getting in, it smelt of cigarette, with a big blob of cigarette ashes scattered on the passenger seat. I was in two minds to complain, but making sure, there were no holes on the seat, I left with a polite goodbye. Never again.

When we arrived at the car park, it was unattended with all the cars available to anybody who might choose to take one or more of them! There was a mobile number to ring to get a lift to the Airport. We accept this might not be a problem to most people however we don't have a mobile so it would have been very difficult to contact the given number, as there appeared to be no phone (even a pay phone) available to contact them on the site. A 12 seater turned up eventually and we were taken to the airport, and dropped off in front of terminal 1. On our return we contacted the given number and it was confirmed we would be collected at collection point D. We had some problem finding this but finally did. But even though we had taken time finding it there was no transport waiting for us. After waiting a short while we again contacted the mobile number and were told we should be on Row D in the short term car park not the normal designated pick up points positioned around the outer road going round that car park. We stood and waited and were finally collected by a white unmarked 12 seater van. On arrival at the car park we were given the keys with no security check in any shape or form and allowed to drive off. Our summary Security - poor, Pick up - very poor, Price - marginly lower than others, which was offset by having to make two phone calls to the collecting driver. Scope for improvement - Better (or any) security, Marking on collection vehicle to give confidence in the company, Alternative arrangements for contacting the van driver.

This is the worst airport parking I have ever used. The security was poor or non existant, there was no one around when we arrived and eventually the driver took us to the airport driving like a maniac. That was the good bit the pick up from the airport was even worse. We had to wait an hour for the pickup to arrive as he was full on the first run and could not fit us in. When he eventually arrived he was rudest individual I have ever met shouting at an solo woman passenger and threatening to leave her stranded at the airport just because she dared to phone him up and ask how long he would be. On our arrival at the parking area two youths drove out on their bikes so much for security. If you value your car dont leave it here. If this review is made available to the public which i doubt I would strongly recommend you stay well clear of this firm.

The attendant on arriving was brusque and unprofessional. The car park was scruffy. The minibus used for transfer was even worse and stank of Cigarette smoke and the driver gave us what can only be described at best as a rough ride. On return, we were unable to get reply from the office number or mobile provided and waited for 1 hr 30 mins to be picked up. By this time we had all but given up hope and summoned friends for help. They were 10 mins away before we headed them off. Driver then came up with a multitude of dismal excuses for his late arrival and gave an even rougher journey than the outbound trip. I will never use this company again and would advise others to stay clear also! As all submissions are subjected to approval by Park and Go I doubt that anyone will ever see this, however, I live in hope that someone may be saved the torture of this company by my comments.

Great service particularly on return. Picked up in 10 mins and on our way in no time. Very efficient Thanks