Oakwood Parking Reviews

Okay but needs to be a better system to make return pick-ups fair for everyone. Despite being booked on for 1 o’clock, being at the pick-up point prior to this time and phoning the company to inform them that we were there, we were unable to get on the first bus that arrived because people who arrived after us pushed in front of us. The same thing happened with the second bus. I informed the driver of our plight but he just shrugged and said, “Nothing I can do about it.” We didn’t end up getting on a bus until 2 o’clock and this is simply not acceptable.

The service is excellent as usual but the mud really is unacceptable. I drove in with a clean car and was handed it back with muddy puddles all over the carpet. I also had to wade through mud to get to it.

Good location and easy access, however immediately on arrival the lady in reception had an instant bad attitude towards me and sighing and huffing even after realising a minor miscommunication on there end. On return , I called from luggage collection to say we were ready. I was told that I had to wait to call until we were stood outside waiting. Then, after calling from outside we were left waiting in the cold for a short while. All in all good and it works and does what you need but can improve on our experience in the future

Efficient & pleasant service but my car was parked in deep mud causing mess. I complained via text but no response. Car park needs resurfacing.

You need to inform people that Oakwood Parking don't transport oversize baggage items to the airport. We arrived at Oakwood at 4.30 in the morning, but before I could park the car I had to leave my young daughter alone at the airport with a surfboard bag while I went back to Oakwood to drop the car off. Bar that it's just a mini bus and driver so not much room to go wrong you'd hope.

Only one problem. When my luggage was offloaded it was onto a very muddy ground with some attempt at a covering of chippings, more mud than chippings. Consequently I had quite a lot of cleaning to do when I got home. Inside the car and our luggage. Not good enough, the change over should be done on a hard paved area.

Poor return of vehicle, arrived at 02:00 & just dropped in the muddy wet yard with no information as to where the car was to be collected. Wandered around the parking area with the rain increasing & paddling in the mud. Eventually another van arrived & I asked where the car might be & was directed to a distant area. Here I found the car blocked in by another with no one in sight. I went to a lit cabin where I found someone sat in the warm & dry who eventually gave me my key. After a heated exchange regarding the lack of contact on arrival at the site someone was found to move a car to enable me to leave.

You have a fabulous service at a very good price.

On our return to Bristol I phoned to say we were back and was told a bus would be there in 5-10 minutes. We actually waited over 15 minutes before it turned up. Returning to the car park there seemed to be no system for having keys ready to hand back - the receptionist had to go through all the trays of keys with each person before locating the correct key. Then there was no indication as to where the car was - we were all told just to 'press the key fob and your lights will come on'. Bearing in mind it was midnight and raining it was not a pleasant experience wandering round a dark muddy yard trying to find one's car. After 10 minutes I gave up and asked the bus drivers help. He was rather abrupt with me, which I felt was unnecessary. When we left there were still people wandering round the yard try to find their cars. This does not constitute good service and though the week's parking was very reasonably priced I won't be using them again because of the poor service on our return.

Based on my departure flight I would give 5, but on arrival back to the UK I was the first to get to the bus for collection and the guy did not smile, I had a huge case and another small one on my own, he saw me struggling and did nothing, I said 'would you mind giving me a hand to get it in the back because its heavy' and without a reply he did it, but clearly he hated his job, did not want to be there or help a lady with her bag. The van was filthy and when I went in to get my keys the guy behind desk asked for my reg and as I started to say it he shouted 'ALRIGHT' before I finished. He gave me the keys and asked me to shut the door on the way out, didn't even tell me where to start looking for my car, it was dark and about 2330, the car park was huge so some guidance would have been nice.