RS09 Meet and Greet Reviews

The cost for two weeks was competitive and the overall service was good. The down side was the slow collection and delivery of our car at the airport, 45mins wait each end.

I was really pleased with the service on my outward journey, however on my return I was told to go to meet the driver at one of the short stay car parks and was given a ticket by the driver to let me out but what they didn't tell me was that I would have to pay.

We were met by a nice young man, that seamed happy to help us with the bags and going through the hand over. We were 10 minutes later than the time we booked for as we had a delay on the M25, but this did not seam to matter. Picking the car up at 1:30am was a bit different upon phoning to say we had got our bags and were ready, were informed of a change we now needed to go to the top floor of the car park to pick our car up. We waited for a while then the car turned up. The young lady doing the drop off only seamed interested in checking my ID and getting me to sign for the car. I was given a car park ticket and told I would not need to pay as the barrier was open. When I got to the barrier I was stopped and asked to pay £3 for parking however after talking to the attendant the barrier was lifted without me having to pay. Not sure about this system of using the top floor of the car park much preferred just picking up the car and driving home. However overall a good service. This was the third time I have used this company.

Very disappointed that the driver was 20 minutes late in collecting the car for departure. Had to make 3 calls to chase; pick up was very good.

Driver was late on arrival by 30 mins, refund was promised by RS09 manager, but not given. Return was easier, but poor service on departure.

On arrival we called 20 mins before hand but still had to wait another 10 minutes for the driver to attend. This meant that traffic wardens moved us on and we had to queue to enter then airport again. Not impressed with the collection of the car, but happy to report no problems on returning the car.

No Problems with the car being picked up and returned, but on inspecting the car in the daylight following morning there was mud spray on both sides of the car and worst of all in the drivers footwell all over the carpet pedals and trim.

I phoned on our way to the airport and advised we were 25 minutes away, and was told to phone again when we were 20 minutes away. At this time, the mobile phone number we had been given was either constantly engaged for the next 10 minutes, or we had no reception at all. Did eventually get through, then after several more failed attempts at making contact once we were waiting at the airport, the contact did turn up, and everything thereafter went smoothly. The return journey's collection of the car worked like a dream however, and so I think we will probably give RS09 another go, and hope that the way out was an unusual glitch.

Drop off was fine, but not impressed to have to wait nearly 25 mins for car to be returned after 11pm at night with two freezing children!

Not as good this time as usual - by mistake, it was thought that we were going from the North Terminal whereas we were going from the South. This was not corrected as promised prior to our return to the South one week later, with the result that we waited slightly more than 30 minutes for the return of the car. Our only such instance in more than 7 uses of Park and Go in the last two years.