The Gatwick Valet Parking Company Reviews

Instructions totally wrong - told to go to a car park which was closed. On return chaos at Gatwick, wait of 40 minutes and car then returned to different place from which we were told - only saw our car by chance. Overall very poor service. Unlikely to use this service again.

Excellent service provided. Will use again. Thank you.

Perfect. Really easy and takes the stress out of park and ride. Only down side is the lack of contact details out of hours. We phoned for a pick up at 7.30pm after we landed and all we got was a message to say the office was now closed. No out of hours number, having said that the delivery driver did call us around 8ish so all was well in the end. I would definitely use them again 100%. I only wish I had some cash on me to give the delivery driver a tip. Thank you guys.

Was a good service, on time. Massive downside was coming back to our car knowing we had put £30 in before leaving for holiday so we knew we didn't have to fill up at 2am in the morning. We came back to an empty tank when it should have been at least half. Very disappointed that the company had obviously used the car without permission. Would never use again as left us searching at 2am in the morning for a petrol station. Which we really did not expect to have to do to.

Very good service - good pricing, prompt and cheerful answering of telephone, little or no wait time on departure and arrival. Will use again.

Easy to drop off and pick up Would use again 100%

Nice and close to the terminal. We had to wait for about 5 mins on arrival and less than that when we got back. The price was good and absolutely nothing to complain about - both guys were personable and helpful. Thanks.

Superb service. Will use again.

Very good service so much better than shuttle buses would definitely use again this was my second time.

I am giving one star as there isn't an option to give no stars! I use valet parking at Gatwick regularly and this is by far the most incompetent company operating. We were met by a nice guy who took our car from us in the car park opposite the terminal, all went well! On the return it specifically says do not call before you have collected your baggage as it only takes them 10-15 minutes to return your car. It actually took 45 minutes, we stood in that awful car park with our 3 year old twins waiting and waiting. We called and were told TWICE our car was on its way, 3rd time we were told it was actually stuck in a car park!! Then when it eventually arrived the guy half heartedly apologised whist shrugging his shoulders and when I complained about my children having to sit in car park for 45 minutes when actually they could have told us what was happening and we would have happily gone for a coffee (it was only 9am!) he started having a go at me and telling me I need to listen to him, he got annoyed and then just walked off!!!! I wasn't rude I just expressed how bad they were at communication and handling this situation. I will never use this company again, there are much better ones who provide a fantastic service and all their drivers have lovely manners! When customer service isn't important to a company its needs avoiding!