LHR Meet and Greet - Wash and Vac Reviews

The initial meeting was wonderful because I found myself in the wrong area but the driver found me quickly. The wash and vac was also first class. On return I don't know what happened after I phoned to say I was ready. I waited for about half an hour and then phoned again. Finally I got away from the airport an hour after arrival very frustrated and cross.

I was supposed to get a call from the driver prior to arrival (4AM) to confirm meeting point. This didn't happen so I arrived at the terminal and spent 30 minutes trying to contact somebody on the 3 numbers I was given, only 1 number allowed me to leave a message. I was about to drive to Long term parking feeling very frustrated when the driver phoned me and admitted he had set his alarm for the wrong time. Luckily I had allowed ample time to check in. The return journey was a pleasure, the driver called me just as I collected my luggage and informed me where to meet him to collect my car. It's a pity the first driver spoilt the experience as I think the service with wash and vac is great value for 3 weeks parking.