Platinum Parking LTD Heathrow Meet and Greet Reviews

On arrival the collection was prompt but when it came to collect my car it took 1 hour and 20 minutes after calling for my car to arrive although I was told to make sure I was at the car park within 15 minutes. I had to keep calling the lady on the phone was very apologetic and done her best to get updates but I was told it was due to traffic although other people came after me and left before me. I asked a driver how was the roads and he said very clear. also my car mats were covered in mud so was the inside of the car door. in fairness I have used them multiple times and this was the 1st time I had such a long wait.