Oakwood Parking Reviews

The price was good but it was like a gravel field on my return my immaculate mats were dirty as they had moved my car and they couldn’t find it as the notes said it was where I parked it but it wasn’t.

We've used Oakwood before. The positives is it's proximity to Bristol Airport you know where your car is kept and the fairly prompt pick up when arriving back from your holiday. The negatives is that they're not very customer friendly. You have to load and unload your own cases from the minibus and its chaotic trying to find your car, which was blocked in.

Return pick up service from airport no organisation free for all on arrival of minibus.

My car was far back in the que. It was very difficult to get my car out without scratching another car.

Came back to pick up where the bus was waiting the lady driver was outside the bus. Went to get on and she said there’s another one soon looked on the bus only 4 people on it then waited another 20 minutes.

I have used this many times, but this time unfortunately this time had to wait a long time to get collected from the airport as only seem to be one driver on.

On arrival, there were no indications as to where to park. It was late, dark and busy. Found an available spot and parked the car. Handed in key. Minibus was waiting - all very good. On our return - chaos. Bristol airport was very busy. Telephoned. Again, no indication of where to wait for minibus. Eventually the minibus arrived and we had to join the 'scrum' to get on board. Retrieved key and was told that our car had been moved. Had trouble locating it. Car was dirty - it had been driven for 4 miles.

We have used you for the last 5 years and have always had a great experience. This trip was the same on the way out however arriving back at Bristol was an unpleasant experience for my family of 4. The driver was having a stressful day and this showed in his attitude which I wasn't impressed with. We had to wait for 20minutes due to the airport being very busy which was absolutely fine. When he picked us up he was noticeably annoyed that customers were ringing him and the way he was talking to customers was very direct and rude which was came across unprofessional. Really thought his attitude was poor considering he's representing your company and made me feel uncomfortable with a bad atmosphere in the bus returning to the car park. I appreciate the gentleman was very busy but he needs to control his emotions whilst on duty as a friendly driver with a nice atmosphere is what we would expect from your service which we normally get.

I have used Oakwood on many occasions and been happy with the service given. However on this occasion they sent an unmarked white minibus , instead of the normal liveries one. As I was unaware of this I waited an hour at the airport.

My car was not prepared for pickup at all. I spent 10 minutes looking for it and it was blocked at the far end of the parking lot.