Executive Parking - Meet and Greet Reviews

Excellent service when the car was dropped off. On return we had to wait 20 minutes on clearing customs. The operator was very stressed, and when we asked about the delay, he explained, quite angrily, that he had to defrost all of the cars, and that noone was happy, before stomping off. We would have been ok with the delay if it had been explained to me when I phoned straight after landing that the car needed to be defrosted. I'll use the service again, but you need to encourage your operators to explain issues to customers if there are delays.

outbound-excellent.Inbound-mobile calls not answered! Land line took 3 attempts to connect & then took 50 minutes, stood outside in the freezing cold, for my car to arrive.

We have used this Company before and were very happy. All went smoothly on outward journey but sadly on return had to wait 20 mins in snow at gatwick despite having phoned as requested twice after our arrival

The service was good, although given that you had my flight details and were phoned twice after arrival I was disappointed to have to wait for 20 minutes to be picked up.

The outward journey was fine, the chap met us at the airport and took the car away with some brief paperwork being done first. On our return, we had real trouble getting through to them to let them know we'd arrived. There was no answer on one number and the mobile number we had was turned off. We eventually got through on another number but then had to wait around in the cold and rain for 10 minutes for the car to arrive.

was great for the departure as someone was waiting to pick up the car. not so great on arrival as we had to wait nearly 30 min for our car - we booked the meet&greet to save time - could have been faster with transfer. everything else was ok.

We were met ok. But when the car was returned to us, the roof was covered in birds muck!!! After speaking to "The Boss" the next day, as advised by the man who dropped the car back, I was told that I would be sent a cheque for an external valet. I am still waiting for the cheque, a week later. So I am sorry to say that I will not be using this service again.

The concept of meet and greet is good. But this is nullified slightly by having to wait over 30 mins for the car once i arrived back in Gatwick. I did call as soon as landing, so not sure why it took so long. But friendly service and no other complaints.

The reason a 3 has been given is due to the time taken to pick up the car on our departure and drop it back off to us when we arrived back in the UK. On arrival back to the UK we waited for over half an hour - we could have got a shuttle bus to one of the other providers and been at our car quicker. Saying that, it was a convenient way to park so if we hadn't have had to wait so long it would have been a 4.

Late on pick up and arrival