Executive Parking - Meet and Greet Reviews

On the whole it was good. However, we had to wait ages (about 25 minutes) for the car - despite having telephoned on landing and again when through customs.

This was a very competitive price so I thought I would give it a try. The drop-off worked perfectly but there were a few delays on our return. It was 1am with 3 tired kids, I had read that others had experienced delays so I made sure I called twice as requested and we took our time before venturing out into the cold but we still had to wait around for at least 15 mins and it wasn't until I phoned a third time that the car arrived. It's still a good system if you have patience!

Dropping car off was fine and worked well but on our return had to wait over half an hour outside terminal for car to be returned even though phoned twice, once on landing and again when clear of customs as instructed.

I had to wait 5 mins for collection with a traffic warden beside me - not good. My car was there on my return, with no damage. So a mixed bag, but I'll try this company again on my next trip.

Our arrival at gatwick worked well, and Ken was polite and on the ball, however it was not so good on our return, we had to wait over 20 mins. For our car, Ken when he arrived was hot and bothered and under a lot of pressure, he said he was sorry for being late, and this we accepted. This is a good service, and we will use it again.

Pretty average really! Dropping off car was fine driver was waiting and very polite. But on the way back we were told to call when we landed. We did that at 4.30 in the afternoon. We were told to call again in baggage recall, which we did at 4.50pm. We picked up our bags at 5.10 and were told they were on the way but traffic was bad in the area etc. We were outside at 5.15 and still no car. Called again at 5.40 and were told again they were stuck at the roundabout by the South terminal! When they did arrive at 5.55pm I checked the trip computer on the car and it had only been running for 6 minutes! So we were lied to at 5.10 to say they were on the way, when they never got in the car until 5.50pm! NOT GOOD......!

On arrival at the airport we made our way to the pick up point. Even though your rep was there ready a very rude BAA official told us that we couldn't stop and seemed about to write my licence number on his pad. We had to drive round again. On arrival back in UK I called the number given as soon as we had picked up our luggage. We made our way to the pick up point and had to wait about 40 minutes. All in all the service was good but the wait on the return journey was unexpected.

The service offered by park&go is competitively priced, and convenient. However we did have difficulty making contact when trying to drop off the car (at 2am we were a bit worried) and pick up the car on our return.

Way out was a disaster - had to wait for 40 minutes - polite service but wait was totally unacceptable. Way back -superb ! Need to work on getting right 100% of the time.

Car seemed to be well taken care of even if I was expected to handover my car without a proper receipt. I booked the service online and when I called to announce my arrival at the airport (20 mins in advance as requested) they didnt have any details of my booking. This was reasonably quickly resolved. On returning home, I was told the car would be with me "in a few minutes" but it wasnt until I finally got my car about 40mins later I was told that loads of flights had arrived at the same time and staff had been working for 18 hours and had to be let go - a bit frustrating I wasnt told that in the first place as I could have done a bit of shopping in the airport or got a coffee instead of standing around waiting with a young child. Everyone nice and polite though.