Executive Parking - Meet and Greet Reviews

Had to phone three times to get car picked up; just as well we had left loads of time for it! Return: rather slow to respond; others in our group who were using the same method were away long before us.

Booking made through Park & Go. Was called up at 11.30pm one night following the booking from someone asking me for my personal details regarding this booking. Found it very strange practise and informed them I would call them back. Then when i did call them back they didn't have any knowledge of the phone call. On the day when I called 20mins from the airport it wasn't clear they had my booking. However someone was waiting at the airport and the drop off and collection went well.

Kind of does what it says on the tin. Would have preferred it it driver was waiting for us at Gatwick drop off point rather than having to keep circling round as traffic wardens moved us on whilst waiting for driver. He was about 20 mins late. Pick up was perfect - just a 2 min wait.

Although Executive Parking were very helpful when we arrived as the North terminal was closed due to an awful crash so their communication was great in diverting our meet to the South terminal, when we returned back, it took 40 minutes for the car service to meet us at North terminal unfortunately. Not sure why, apparently 'all the drivers were out'. I don't know how this would work when our landing time was already given to them. lauren

Everything good on arrival, no problems. Number given to call on return kept going to voicemail, eventualy got through on a mobile No 45 minutes later, total wait for vehicle was 1 hour and 10 minutes. No joke at midnight after traveling for 15 hours!! Staff were polite and appologetic stating they had been very busy.

Pick-up was a bit of a disaster, I called 30mins before getting to the airport and no-one was there to pick-up the car....had to wait 20mins and was asked to move on twice. in the end I had to call 4 times and wait outside the car with my bags and almost missed my flight. The return experience was the complete opposite, car was there when I arrived and all went well.

Good service, BUT no instructions as to where exactly we should meet the driver when dropping off the car despite 3 phone calls! Then a very grumpy driver when we did find him who seemed to think it was our fault for not parking in the correct place. Much better on return though.

There was some difficulty obtaining the promised invoice with the reference no. to quote when phoning the car collection team, so I ended up using a reference given to be by phone. Despite phoning 30 minutes prior to arrival at the departure section there was a delay of approx. 30 minutes before anyone came to take our vehicle away. On our return, things went much more smoothly, with the representative waiting there as we walked from the arrivals lounge. Altogether a good service, and good value compared to the cost of parking; if the little admin. problems could be sorted out it would be fantastic.

Organisation was good but the drop off at Gatwick at 4.30 am was too slow - and irritable traffic wardens made it worst by insisting that you drove around until the representative from Executive arrived which took 30 minutes - all whilst wife and two kids stood outside and waited. Pick up was slicker with a wait of around 10 minutes.

It was OK. We have had better service.