Sure Parking - Meet and Greet Reviews

Smooth and efficient. Instructions on paper different to real ones so listen to what they say on the phone. Pleasant and friendly service.

Great service.

The description of the arrival to the terminal and when the car will be picked up do not match the reality. I was told to find totally different location. it was not easy as I was on my own in the car and had to concentrate on driving not on looking for parking staff. On the top of that it is not easy to get through to the number to call on the confirmation I tried a few times before someone finally picked up. On my return I found the booster seat on the back of my car not on the front passenger seat where I left it. Clearly someone was sitting in front next to the driver. I can see no reason why should be two people in my car at any time. Customers cars should not be used for transportation of car park staff.

Poor start but okay overall - When we were 20 minutes from the airport we attempted to call the number about 20 times before a lady picked up saying that she was another customer and the company mobile had been left in her car! The office number I luckily had was constantly engaged! We headed to the car park detailed on the booking confirmation but there was no sign of any valet parking. 30 minutes after our first failed telephone call we heard from Sure Parking to advise us of the issue and to tell us that we had to go to a different car park (not the one noted on the booking confirmation). Once we arrived we had a 10 minute wait for the driver. However when we returned the driver was waiting for us so the handover was very quick indeed.

Very efficient service, met all my expectations - well worth extra cash for valet parking.

Not advised in advance that drop off point had been changed and was different from the printed instructions. Phoned in advance but line busy and left message as requested therefore did not get verbal notification of change. Problem contacting on return - phone not ringing and cut off when eventually did get through.

Meet and Greet from Gatwick. Arrival fine, courteous and efficient. Collection ...It would have been nice if the representative had offered to put our bags into the car for us. He gave us the car keys, paid for the parking ticket and was walking away as he said goodbye. Not the greatest of customer service.

Friendly and polite driver, will use them again.

FANTASTIC! No problem at all. Having used the service for the first time we were a little bit nervous dropping our car off at the airport and handing over keys to a stranger but we held hope in mankind!!! Brilliant service, highly recommended. Anything to make life easy. Will use again.

Great service - superb for the second time in two weeks. Cheers guys!