Oakwood Parking Reviews

Second time I've used Oakwood and both times the pick up and return service has been efficient. BUT this time the cars were being moved into an exceptionally muddy field and certainly I would never drive my car through such mud. Yet I paid someone to do just that! Took me more than 2 hours to clean the car properly so that's the last time I use Oakwood unless I hear that conditions have changed.

I left a nice clean car at the bottom car park, on my return a week later my car was covered in mud, under the wheel arches were big clumps of muddy grass. Never again!

Reception at site didn't give me confidence. Told to leave car unlocked. Journey to and from airport was quick but vehicle was a little old and door could not be operated from inside in an emergency. Condition of car on collection was not what I expected. Mud covered wheels and arches and mud splashes on the doors. Little or no security in the field where the cars were collected.

Reasonably quick service but performed in a very grubby minibus and the car was covered in mud when I collected it so not that happy.

When we arrived they had no paperwork for our car so we just had to leave it and trust we would get it back ok. When we arrived home at midnight we got picked up ok but our car wasn't in the area for us to drive it away Although I had given my flight no apparently I had put my return time wrong . The man who had picked us up had to go and get his son out of bed to go and get our car . Ok so it may have been my fault but the way we were treated by the son was atrocious! Because of this our car had not been hosed down after being parked in a field for 10 days ! A very disappointing service . Will not be using it again.

Not happy having to wait in the rain for bus to go back and forth knowing how many passengers you have, its totally incompetent one bus can do it.

Drop off and collection plus location to airport very good. However it was late and dark when we collected the car and it wasn't until the next morning we discovered that both sides of the car and tyres were covered in mud and the interior on the drivers side was no better. The vehicle had clearly been parked in a muddy environment somewhere and no care had been taken by staff getting in and out of the vehicle with their muddy feet when moving the vehicle.

I use Oakwood frequently and would normally give them 4 stars but this time was different. On return I phoned them from the terminal, the driver said to come to the pick up point immediately which I did only to see them driving away. I then waited half an hour for them to return, when they did so the driver gave out the keys to the cars before leaving the airport but did not have mine. The driver then immediately informed me in a fairly unpleasant manner, that there would be a £15 charge for booking the wrong return day, which I hadn't. When we got back to their pick up point my car was there and the driver found my key in the building. There was no apology for their mistake. As I say this is disappointing as I have previously had good service from Oakwood.

The car came back disgusting not only on the outside, but inside as well. It smelled as I got in and the car was covered in dirt. Pick up and drop off was easy.

Used this parking before and it was brilliant hence why I booked it again. Dropping the car off was fine, no problems dropped car off and someone was there waiting to take us to airport which is literally a minute down the road. Coming home wasn't so brilliant. Called initially to let them know plane had arrived early. Said to call again when coming out of the exit doors. So did and said they'd be literally 2 minutes. Then stood in the rain at 1 o'clock in the morning with 2 really young children for 20 mins and still nothing. Phoned again and was told we'd have to be patient. About 10 minutes later a car pulled up and a lady said the van had broken down and she was going to take us back to car in her car. I'm aware vehicles break down but wish they'd been honest on the phone and said there was an issue and I would of been a lot more understanding.