Oakwood Parking Reviews

We waited for ages to be picked up at the airport. We were a family of 10 which included 4 small children and loads of luggage. Which meant that we could not rush to the pick up bus which stopped somewhere different every time. In which time people were jumping in front of us.

The ease of parking and transfer to/from the airport is faultless but each time I’ve used Oakwood I’ve come back to an extremely dirty car.

The car park is easy to find and the bus was ready to take us the short distance to the airport. Our return flight was delayed, so we did have to wait for the minibus to be collected. We were able to collect our car quickly, and leave promptly. However the car was covered in dust.

Leaving driver helpful funny and a pleasure great service, return driver barked orders at us all to hurry to load all our luggage ourselves, then never spoke again, drove like a lunatic, at the car park was shouting at the next people waiting to get out the way, rude, unhelpful and overall has made it so I won’t be using your services again

First driver was brilliant on return journey driver was rude ignorant and unhelpful will not use this service again

We recently returned from a week’s holiday and unfortunately the pick up wasn’t the best, having tried to call the office a number of times over a period of 45min but going straight to voicemail. When the bus finally arrived it was a free for all with people just getting on and taking up several seats just with hand luggage, no room for my wife, myself and our cases so had to wait for the next bus. This has been the worst experience having used this company a number of times and hopefully it was a one off.

The staff were rude and very abrupt, not customer service oriented if they’re not happy about doing the work they’re employed to do then find another job, however the transfers to and from the Airport was quick and seem less which is probably the most important thing.

Have used on several occasions but this time a bit disappointed that when being picked up they rammed as many people as they could in the mini bud and had people standing. On arrival to collect keys, car was hard to locate and had to wait for somebody to move a car in front.

Drop off the car and delivery plus pickup from the airport no issues, quick and efficient. Car collection a bit hit and miss, as expected the car to be parked closer to the reception as I would expect on arrival, but it was parked quite far away to the point I or the staff could not find it(!). With heavy bags when you are dropped off near the reception and at uneven gravel terrain it would be a challenge to carry. On top of that the passenger window was left fully open - possibly on the day of pickup as the seat was still dry following rainy days we had earlier. Considering the site is operating for quite some time, it would be great to see some improvements to the space dedicated to parking lots, which can be challenging when operating 24h.

Whilst the parking is close and convenient, coming home my daughter called to say we have landed. We was told to go straight to pick up point as our transport had left. We had 2 babies under 2 yrs old it was raining and late at night. The transport was there but other people pushed their way on before us. We was told to wait 10 minutes for him to come back! I said I was not happy the babies was tired and cold and they knew we was arriving why wasn’t there another bus waiting. The driver then struggled to get us all on, the service should consider families with small children first.