Happy Days - Meet and Greet Reviews

Service not terrible but staff very poor and rude. Car came back dirty.

At to wait 1 hour for my car from call from baggage area told my car was blocked in, poor excuse.

Worked out okay in practice, but the requirement to make a 20 minute call in advance is awkward travelling alone and without hands free. Querying this I was basically told to turn up 20 minutes early instead and told that everyone is always late, having never been so myself incidentally. Staff answering the phone stated 'purple parking' but having used in the past I'd rate their service more highly.

car took over 25 mins from phone call to being delivered back to me. not worth using meet and greet if this is the service level!!

Dropping off the car was a dream,really easy and the courier was there waiting for us and called us on the way to check we were on time.Coming back however was compl,etely different,admittedly we may have called a little early but we were told to go to level 5 of the short stay car park to meet the courier,getting there was a nightnare due to 3 planes landing at 6am and everyone fighting for the lifts.When we eventually got there we were met by the courier who told us off for being late and stated they were very busy,how rude.On exiting the car park we were given a ticket by the courier but ended up having to pay £4:50 to exit,we were not very happy to say the least.They need to reorganise themselves,would I recommend them-no

I didn't like the fact that when I delivered my car I wansn't given not one single piece of paper. Had you lost my car, there would be no way I could prove I had left it with your company. I have used similar services with other companies and the whole process was much more formal, it felt more professional with other companies.

We telephoned as directed 20 mins before we arrived at Terminal 5 - when we got there we waited another 20 mins for someone to take the car away. On our return, we telephoned as directed after we had cleared customs and went up to Car Park level 4 - again this time we waited over 20 minutes. When ringing the telephone number the operator was most unhelpful.