Heathrow Meet and Greet Reviews

excellent service overall. was able to accommodate slightly earlier arrival. unusually our return flight was 15 mins earlt landing and baggage came out very quickly so did have 15 min wait on return but under the circumstances that was acceptable.

Dropping the car off was excellent. When arriving back we had to wait nearly 40 minutes for my car to be bought back to us. Next time i will def call the company as soon as we land to ensure my car is waiting for me.

After the initial confusion about our arrival time at the airport, the car was collected as promised before we left from T5 for Chicago. Our flight back was delayed by 6 hours by BA. Meet and greet was aware of this and had the car ready for us to collect on arriving in the UK. Good service and very good value. Thanks

I was due to fly out of Heathrow terminal 4 on Thursday, 23rd December and arrived ahead of my scheduled time so phoned the company to advise them and asked if they could meet me earlier than I had stated. They were very accommodating and we arranged a time. However, they did arrive approx 10 mins later than promised and as it was freezing that particular day I had to ring them to find out where they were. They advised that a driver was on his way and would be with me in a few mins. The driver did actually turn up a couple of mins later and was very pleasant and apologised for the wait. On arrival back into the airport on Monday, 3rd January I collected my luggage and phoned them to let them know. They said that my car was on its way back and I wouldn't be waiting long. Sure enough when exiting the terminal the driver turned up with my car. I have no complaints about the return journey but can't really complain about the outgoing journey either as I was early arriving. I would definitely use this company again as booking was easy and the drivers were very pleasant and on my return, the driver offered to put my luggage in the car.

The Meet and greet people were prompt, no hanging about, which was good. The only drawback was the liefts on returning to Heathrow and crossing to the short stay car park.

We were met promptly on arrival and on return after managing to contact by phone which took 20mins. to get through,we were then met quickly.This side of the service was very good the drivers were efficient and polite,unfortunately on inspection of the car on being returned to us we discovered a scuff on the rear bumper that was not there when we left the car on arrival.The driver took a photo of the scuff and we also did,and we are now trying to resolve the matter with your selves.Apart from this the service was very good.

Overall a good service. They need to improve a bit on answering the phone when you call to let you know of your arrival at the airport. Still beats waiting for a shuttle, worth the extra cost

Super going out. Slight problem on the way back but better than ordinary parking by far.

Excellent service on arrival and departure. Very simple, professional and convenient. Only gripe - it would have been nice to be informed of the telephone number change. I had the one given programmed into my mobile and of course, no pen to write down the new one given by the operator. Will definitely use again.

Everything went really well the only issue was that we arrived early as we left extra time for travelling so we had to wait 20 mins for the pick up! I would definitely use the service again.