Terminals Parking - Meet and Greet Reviews

Arriving was easy, the person meeting me was helpful and friendly and was smooth taking my car. Returning was difficult, had to call twice, once landed once when you’ve gotten bags. Was quoted 10/20mins away which was wrong as waited 30mins after getting my bags. Could of said drop off when landed to save time as waiting around was the longer than getting through customs. There is no podium unlike other companies so unable to speak to someone and when dropped off my car, no conversation, I had to check the mileage and condition myself (which I think is fine, not 100%) The drop off was perfect. The collecting was frustrating.

Departing was fine - driver there waiting, though you need to keep your wits about you to go to the right parking for Terminal 3. Arriving back not so good. The printed slip I was given said to go to level 3 (of terminal 3). No sign of car. After several phone calls it emerged that the car was on level 4 and that the printed information had recently been changed (not on the slip I was given). No apology and a cold 20 minute wait. However I've used them before and the price is good, so will give them another chance.

Drop off was fine, however for the pickup our car was taken to the wrong terminal, even though I had confirmed by email previously that the drop-off and pick up were at different terminals. Subsequently we had to wait an additional 30 minutes for the car to be brought to the correct location.

Good receiving, poor return. Had to wait over one hour.

Meet and greet was fine. Was nervous as the car was only a couple of months old and my pride and joy. Upon return the car looked cleaner than before and the boot floor had been tampered with. Didn't think much of it, but a couple of days later I looked under the car and the whole thing was covered in mud. The car had obviously got stuck in mud (guess they use a field) and needed the tow eye to get it out. Will use a different company next time.

Although we didn’t have to wait long for our car to be picked up or delivered and service was efficient, the dried mucus left on the drivers dashboard was not a welcome home gift. I was expecting and took some time to remove.

Drop off at LHR T3 was very good. However, my car was driven to the wrong place on pick up, and it took 20 minutes to sort out... the driver did apologise.

Not bad. The coordinator did not give the correct location initially at pick up.

Overall the service was okay for the price but one of the numbers given to us was not a valid number and the other was not answered and we had to ring the head office to get through initially. Once we did, everything was fine although I would have liked a copy of the mileage and fuel level before we left.

Drop at T3 went okay. Collection at T4 was very disappointing. I called on touchdown and called again after clearing customs. Told to wait outside at departures, not in short stay car park as per ticket instructions. Car took over 20 minutes to arrive after the second call. Advised when I called the second time that the car was on its way, but from the onboard computer, the car did not move for 7 minutes after the call so cannot have been on its way. Really fed up with the service. I use these car park services regularly at T5, but this was very poor. Next time I want to stand outside for 20 minutes in the freezing cold, I catch a bus to long term parking. Definitely not up to the concept of Meet and Greet.