Oakwood Parking Reviews

Car park very muddy on arrival. Only 2 buses taking to airport so had to wait a while outside no shelter in the wet. On retuning phoned to say we were ready. Was told bus was there but it wasn’t tried calling back. Then no answer so decided to walk to Oakwood dragging our cases behind us. Not what you expect !!

Great service going out. Not so good on return in the early hours with kids. Waiting nearly 30 minutes.

Easy access and prompt bus from car park to airport. The downside is as we are elderly. We had to drag heavy luggage across rough gravel and lift it into the bus, which was difficult for my 81year old husband.

We made 2 bookings This was the first time we used the parking facilities. The system was very straightforward and simple. Our car was safe and ready to collect for our arrival. The only upset was we waited almost an hour for the mini bus to collect us after 3 failed calls to the number provided on the card for collection only to ring the main office number for them to send 3 mini buses as there were a good few people waiting.

Drop off originally was handled brilliantly though the mini bus wasn’t loaded in a sensible way to allow usage of all seats (2 bike cases took aisle space). The pick up on return was disappointing as the collection from airport was not timely and the phone number was only providing an answer phone message which said someone would be there in a max of 15 minutes, sadly not the case. Once one of the group waiting for collection found a landline and managed to get through, we were picked up. Would still recommend as we’ve never had this experience previously.

I understand how busy it can be at certain times but the wait at the airport was over half an hour after I rang. I was told when I rang that they were on their way so to wait so long was not really acceptable.

On arriving at the car park, was instructed to go to reception where the guy there was friendly and helpful. Myself and my husband made our way over to the bus where there was a guy standing outside the bus. Didn't offer to help with putting our cases on the bus, and we were the only two on there so it's not as if it was busy. On coming back, rang to say we had arrived and when the bus did arrive, there was no room on the bus as people were coming from all directions, rather than having a designated stop, so was then told bus is full and we had to wait another 25 minutes for another bus. Wouldn't book again.

Not enough drivers for the transfer back from the airport. Had to wait for the minibus to return and then nearly didn't get on that one either.

The journey from dropping our car off at Oatwood and transfer to the airport was very good. When we returned from our holiday their service was awful. Called a number of times and eventually spoke to the driver who said he would be with us in 10 minutes, 30 minutes later he arrived. We thought perhaps he may have been delayed due to bring people to the airport, when he arrived there were only 2 people on board.

Excellent service but when I collected the car it has a puncture which was hit there when I dropped it off and had to drive all the way back to Plymouth very slowly on a run flat tyre