EPG Parking Gatwick - Meet and Greet Reviews

Was pleased with the service but is difficult to review because we had a five hour delay due to the French air traffic control strike.

Very quick service on both departure and return. Thanks for making it easy to travel.

Excellent, can't say anything less. Our plane was late but that made no difference our car was there within 10 mins. Both drop off and pick up was painless and drivers courteous.

There was someone to pick up and deliver the car at the right time and there was very little waiting around which was great. But it wasn't entirely a hassle free experience. I was told off for ringing too early on my way to the airport (20 mins before arrival) and had to ring back when I was nearer. We then couldn't get through on either of the lines advertised and only finally got to speak someone when we were a few minutes from the airport. Apart from the irritation this caused, I don't think this system would work very well if you were travelling on your own. I phoned when only 20 minutes away because at that time I was stationary and could use the phone. The service in the end was ok, but I think the communication skills of your people could be a bit better.

Have now used e.p.g many times and always found them reliable and friendly, car always returned within 10-15 minutes of call to them on arrival. Have recommended to others.

Very good communication and punctuality. I was particularly well-served by the young man who collected my car on day one as I had a problem with my car key and he fixed it while I went away to check-in. A small improvement you might consider making is to make it clearer that you do not need 3 one pound coins to exit the car park - in fact it is a lot easier to use a card.

We were met promptly at the location advised. The return flight was delayed so had to wait about 20 minutes for the car to arrive after phoning. One point to note was that the walls of the cars tyres were muddy suggesting that it had been parked or driven in a field.

Brilliant. Just brilliant.

Unable to fault service, although I would have liked to receive a card or similar as a record that it was EPG who picked up the car and that it was now their responsibility, hence my score of 4 instead of deserved 5.

This is the third time we have used this service in the last 2 years and every time it has been first class quick and easy. Will use again in September 14