Oakwood Parking Reviews

The driver seemed a little irritated when picking us up on our return, saying to me I was the awkward one, not sure what that meant. He said he was about to leave when we arrived at the minibus and that he should have left earlier (not sure why that was my fault) he then said any longer and we would have been charged more! He just seemed grumpy, maybe he had just had a bad day. We were then delayed as they couldn’t find our keys.

Drop off was perfect, however, collection was disappointing, it took me almost 20 minutes to find my vehicle having been told twice it was parked in the wrong place. The parking ground is not ideal, prior to collection there must have been a rainfall, this made the ground/ broken tarmac very difficult to walk on, thus making the inside rubber mats in vehicle very muddy/dirty where drivers have moved the vehicle around.

Ive used Oakwood for many years but on my recent booking I struggled to get my case on and off the bus as drivers no longer help you. For a female travelling alone it can be difficult.

Drop off in the rain stood an outside for 15-20 minutes as service was slow, was 4th the queue. Could do with a canopy to shelter people. Also staff smoking outside and the smoke blowing into the queue, not nice!!.

Very easy to book at a reasonable price. The pick up and drop off was excellent and staff very friendly and helpful. My only fault was when I collected my vehicle on my return the drivers footwell, mats and door sills were caked in thick mud. I appreciate vehicles have to be moved but some consideration and care should be given.

Great location as it’s so close to the airport. Buses run frequently to the airport. In our experience pick up at the end of our holiday was a bit chaotic. Had to wait for 2nd bus to come, only to find it was same driver that picked up the group before us. Would suggest clearer instructions for pick up as the drop off zone is just too busy, maybe the other side of the road would have been more suitable. The phone number on the card just kept giving us a recorded message as well so that was frustrating. However, polite, friendly staff on way in and out so all turned out good in the end.

Drop off was great. Pick up was a bit disappointing. Driver and phone operator answering pick up calls was rude.

It’s a very dirty car park as the gravel is black in most parts of the car park. There’s no protection put in to the car by the people how move your car while your on holiday. So not only is the outside filthy when you return but so is the inside drivers space. Transfer to the air port is ok.

We have used oakwood the last few times and been happy with the service however this time wasn't great. Going was fine. On return our flight had already been delayed by 1.5 hrs so we were on a timeline to get our car and go. As they only have 2 minibuses we had to wait a long time to get picked up, it was chaos and when the driver told us we would be quicker to walk the 15 minutes to get our car than wait for a lift, with all our luggage, thats not the service paid for. If Oakwood take as much work as they do, more transfer vehicles should be arranged, supply & demand to improve customer service.

I have used this car park 3 times at a good price. Staff are helpful and friendly. Only 1 problem never enough buses put on for transfers. We are always left in the rain / wind with no shelter queueing. I waited 30-40 minutes for a transfer to the airport at 2am in the morning in September. People sat on full loaded buses for 15 minutes when drivers just disappear. My car is always waiting at the top end of the car park, never any damage when I return from my holiday.