Oakwood Parking Reviews

Not happy having to wait in the rain for bus to go back and forth knowing how many passengers you have, its totally incompetent one bus can do it.

Drop off and collection plus location to airport very good. However it was late and dark when we collected the car and it wasn't until the next morning we discovered that both sides of the car and tyres were covered in mud and the interior on the drivers side was no better. The vehicle had clearly been parked in a muddy environment somewhere and no care had been taken by staff getting in and out of the vehicle with their muddy feet when moving the vehicle.

I use Oakwood frequently and would normally give them 4 stars but this time was different. On return I phoned them from the terminal, the driver said to come to the pick up point immediately which I did only to see them driving away. I then waited half an hour for them to return, when they did so the driver gave out the keys to the cars before leaving the airport but did not have mine. The driver then immediately informed me in a fairly unpleasant manner, that there would be a £15 charge for booking the wrong return day, which I hadn't. When we got back to their pick up point my car was there and the driver found my key in the building. There was no apology for their mistake. As I say this is disappointing as I have previously had good service from Oakwood.

The car came back disgusting not only on the outside, but inside as well. It smelled as I got in and the car was covered in dirt. Pick up and drop off was easy.

Used this parking before and it was brilliant hence why I booked it again. Dropping the car off was fine, no problems dropped car off and someone was there waiting to take us to airport which is literally a minute down the road. Coming home wasn't so brilliant. Called initially to let them know plane had arrived early. Said to call again when coming out of the exit doors. So did and said they'd be literally 2 minutes. Then stood in the rain at 1 o'clock in the morning with 2 really young children for 20 mins and still nothing. Phoned again and was told we'd have to be patient. About 10 minutes later a car pulled up and a lady said the van had broken down and she was going to take us back to car in her car. I'm aware vehicles break down but wish they'd been honest on the phone and said there was an issue and I would of been a lot more understanding.

Going to the airport was fine. The return in the early hours of the morning was dreadful. There was loads of people waiting for the bus and only limited numbers able to get on. We had two very young children with us and had to stand out in the dark and drizzle in a queue waiting for the driver to make several trips back and forth to the parking place before we could get on. People were complaining to the driver but management of the company running this parking should have been more organised realising how many people they have to pick up on certain flights and should have had another minibus available.

We parked at Oakwood because we had been pleased with them on the previous occasion, and so looked forward to a swift conclusion to our holiday. However, this was not to be! We arrived back at Oakwood and discovered that our car key had gone missing. It was not on the mini-bus, nor was it in the office, nor any of the places they searched. We were offered a cup of tea which we declined - and then waited while people hunted around, telling us that it wasn't really lost when we asked what was happening. It took over an hour to find the key which had apparently been placed in the "tomorrow" file instead of the "today", making it difficult for us as we had to collect a dog from kennels before they closed..... what would have been a leisurely drive home became a nightmare. We felt their "customer relations" left a lot to be desired! Sadly we will be using alternative parking in the future.

No obvious reception rutted driveway. Staff out terse. Return staff fine. Car parked so I couldn't get in to it on my return.

Although a bit apprehensive on arrival, as only small area and no reception, just a number on the door, it was fine. No frills but no problem either, we were collected within minutes of calling the driver from the airport.

We weren't pleased. We explained we were short of time on our arrival, didn't speak things up at all and we missed our check in by 3 mins! When we called to ask to be collected it took nearly an hour to be collected. Car was filthy when returned to us. Overall not happy with this car park.