Oakwood Parking Reviews

Good service on the way out, good location from airport and just a short ride in minibus. However it was a nightmare on the way back. It was 2 in the morning cold and wet, when the mini bus comes to the pick up area it’s a complete free for all and everyone runs to the minibus - we waited over an hour with our 8 month old baby who now has a cold and cough. We weren’t able to get the first 3 minibuses as everyone just pushes past to get on it. I think a registration system would be better in busier periods. Call to say you are there and put people in list order.

Departure was fine apart from reception thinking I was returning from holiday. Airport was busy on our return, 15 minutes wait then seemed to be only 1 minibus running which filled and returned 20 rather than 10 minutes later followed by an empty bus. Keys collected quickly but had to search for car and manoeuvre around a vehicle parked in front of us . Okay but not great.

Good service to and from the airport. However, the parking area was very muddy, consequently the floor mats inside the car were very dirty when we returned. Some money needs to be spent on resurfacing the parking area. We will continue using Oakwood and recommend to friends and family as it is cheaper than other parking options at Bristol Airport.

On returning to Bristol, had to wait for half an hour outside in the cold wind, as when the bus arrived there were too many people to get on, so we had to wait for the next run. The driver apologised and said there was only one bus running but when he returned, two buses turned up! The bus itself was in a state of disrepair but still got us back to base. Luckily the car was close by and easily accessible, as the car park itself was full and double parked in many places. There didn't seem to be any facilities for disabled people, like myself but I was able to struggle on and off the bus with my walking stick.

On my return at 3.30am my car was parked at the back of the rough stoned surface car park completely in the dark. I could only find it by activating the key. It had been parked wing mirror to wing mirror on both sides so I had to try to get in the drivers side by scraping my clothes along my mud splattered car (I hadn't parked it like that!) and squeeze myself into the seat. With cream jeans on I was NOT HAPPY !!

We've always used Oakwood and been very pleased with the service. However in June and October we have returned from Kefalonia at 12.30 am and struggled to get the return minibus from the airport. Confusion relates to the pick up point! In June we were told to go to the far side of the pick up. This week people were waiting there and also by drop off point! My husband is registered disabled and can't keep moving across the park. We had to wait 20 minutes before a very considerate younger driver responded to our plight and told the people by drop off (who were trying to chamber in the bus) that they should join the queue at the far side. A big Thank you to him!

On arrival checking in was quick and easy. It's only a short trip to the airport, so all good. Coming back was a bit chaotic. The problem was due to Bristol Airport and delayed baggage. We were 2 hours late as were many other travellers all waiting to be picked up. Nobody answered the emergency number on the card, so when the minibuses turned up nobody knew where they were supposed to wait. It ended in a bit of a free-for-all. The younger lad driving did a decent job of trying to help everyone in fairness to him.

The transfer to the airport after drop off was perfect however on collection it would be helpful if the driver goes to the pickup where he/she tells you where the meeting point is, they seem to pick up from different places every time. then the people that are waiting in the queue at the pickup point don’t have a mad rush to the bus, where he have stopped to let his passengers off, and then my disabled partner who can’t walk as fast as others wouldn’t keep missing the bus because there was no room left for her.

Previous experience really good This time very disappointed We were told by drop off driver to wait pick up in sheltered area for collection Driver stopped on opposite side although we were at the front of queue we had to wait for the third arrival of mini bus in pouring rain before we could find a place on the bus and your drivers frustration was evident.

The ground needs resurfacing !! Wouldn’t have liked to pull our suitcases on that rough surface on a wet day … otherwise the service to the airport was great 👍