Oakwood Parking Reviews

Blocked in when collecting the car which caused delay. Also footwell very dirty with straw like material.

Mixed review this time I'm afraid. Pleased with the cost and convenience of parking at this place but a few things let it down ... 1. Staff are plain miserable with little effort in providing customer service. General grunts and shrugs were the order of the day when engaging with them both on dropping off and picking up. An example of the poor service was when returning and being first in line at the back of the mini bus we corrected the driver's count of passengers noting that we were a family of 5. His response: "in that case you'll have to wait for me to come back ..." He failed to observe we were first in line and with children. 2. A "not my job" approach. Using the same example, when pointing out that we were first in line he said: "there's two people with small bags who have already got on the bus. It's not my job to patrol who gets on etc." Other than driving and opening the back door it is literally the only job he should be doing as he stands back. Other passengers even helped older people with bags. 3. Following on from the above, having a clear drop off and pick up point with a message for people to queue could solve some of this.

I was disappointed by the pick up that became a stampede by other families running through us and just chucking their stuff on the mini bus and us being made to wait. No system seems to be in place as in customer names or time of calls to ensure people are picked in order. The bus driver on the way out was grumpy and unfriendly and the young lady on the desk spoke to us like we were an inconvenience.

Reasonable experience, have used before as well. Drop off is always good and quick transfer to airport. Only thing that lets it down is collection from arrival back, as no designated area for minibus to stop, so people standing in different areas. Waiting at 3 in the morning, waiting for fourth trip back to parking is not much fun.

Drop off was as expected (swift and simple) and would rate 4.5 Pick up not great - arrived early hours with children so some appreciation of the customer circumstances should really be considered by staff. Unfortunately, the driver of the first vehicle (male, late 40's/early 50's in a WRU top) was rude. When we eventually got back to the car park on second bus, collected key with zero indication of how to find it. Luckily it was dark so walked around pressing remote until noticed our car only to find we were unable to get the car out as there was another car parked in front! Walked back to reception and had inform an unapologetic 'receptionist' to finish dealing with other customers and walk with me (in silence) to my car and move the offending vehicle. Oh, and the car had been reversed right up into the bushes behind - luckily no scratches that I could see but not great way to treat someone else's high-value property.

We have used Oakwood before and have had great service. This time it is a mixed review of two halves. The gentleman who took us to the airport at around 2.45am on 03/08/22 was fantastic and had great customer service, however we wish we could say the same about the man who picked us up on the return journey on 14/08/22 at 2.30pm, he refused to help us put our suitcases on the bus as "he didn't do suitcases" but then insisted we stacked them a certain way, as there were more people in the queue than spaces on the bus, he suggested we put our children on our laps so he could fit more on and do less trips. This was not acceptable for health and safety our children and the fact we have paid for us each to have a seat. It's a shame really as we have always used this company and had great service and this man let his company down.

Very handy position but flight home was late & the minibus that came filled up so we had to wait again. Car had been moved & was covered in dust having arrived clean!

returned from holiday back to car park at 3.30am. went to office to get my keys carrying my suit case. Asked where is my car parked, I was told if not out side office it would be around about where I left it. It was not outside, it was nowhere near where I left it and it is pitch dark with no lights up there a car was parked right in front of it just pulled out and a car the other side of the park turned his lights on full beam that i was able too see and find my car,other wise i would not of been able to find it untill dawn.it should have been down in car park where the lights were. sorry this is not good enough

It was ok, no help to find car on return and my car door was open, luckily no flat battery.

The organisation and convenience is great. However, I would expect some help lifting our cases into the mini bus especially as it is quite high up. The driver just watched us struggling which wasn’t great. When we returned late at night the office guy was extremely friendly and cheerful. Help with us ladies would have been appreciated.