Oakwood Parking Reviews

Drop off was excellent. The return was not so good. Two different queues at the airport plus others stood around who did not know where to go. We queued and got on the 3rd bus while others came out of airport and walked straight on. The one driver ordered us to the back of the queue even though we had been waiting in a different place before the queue had even started.

Only Criticism would be on our arrival it was raining heavy and there is No shelter for Customers to shelter from the Rain.!! Got drenched waiting 10 minutes for the next bus. Please think of putting in a wooden shelter would cost very little but go a long way to make peoples holidays get off to a nice start.!!

Dropping off was great. The guy was lovely and very helpful. When arriving back the women was kinda rude and not very helpful. Quite disappointed!

Delivery and pick up from airport fine but not to happy that my car wheels and drivers mat was covered in mud.

Coming back to Oakwood was a shambles. Only 1 van driver with lots of planes arriving at the same time. I phoned as we were in the car park & was told we had to wait as van was full. Waited another 20 minutes for the only driver. When I got my car keys I was told my car was on the right after the parked mini-buses. Walked the car park for 5 minutes to suddenly see my car on the LEFT hand side. Not a good experience after a 4+ hour flight.

Unfortunately I has to wait 40 minutes for the mini bus on my return, this has not been the case on previous visit when the wait has been about 5 minutes.

The car must have been parked by a puddle as there was mud splashed on the passenger side and scratches on the front valance, not happy, minibuses are a bit tired and dusty.

Okay but arrived back in the dark, car was further away than we were told and difficult to locate in the dark. Had to return to office and ask someone to come and find the car which they then did and brought it back to where minibus goes from.

The position of the car park and the shuttle bus were perfect. Unfortunately the entrance does not drain well and there was ankle-deep water flooding across because of the exceptionally heavy rain. Also the person who parked my car did not allow for a weaker driver and I had to cross the flood extra times to get help to release the handbrake.

We have used Oakwood before and there have been no issues, so I’m a bit gutted to be writing this review. On arrival there was zero issues, the start to holiday had began so smoothly it was great! On return to the airport, we were left waiting almost 40 minutes to be collected. Our flight landed on time, so it’s not as if we were early (as then I would understand) - I phoned the number on the card you get given to be told the bus is on its way. 20 minutes later I phoned again to be told ‘I told you just now the bus is on its way’ but the journey takes 5 minutes so I was a little confused at this point. Anyway, the bus eventually arrived we got back got our keys found our car, luckily parked on completely flat ground and behind my dads car as when we opened the car and started putting our luggage in, we realised the handbrake hadn’t been put on! Thankfully my partner was quick to act and pulled it on before it went into my dad’s car.