Oakwood Parking Reviews

I am not happy with this parking . After my holiday I get far horrible dirty outside and inside on floor wipes Straight after airport I had to go to hand wash clear my car.

I found the car park OK and left my car and keys. On return I found my car was covered on mud and small twigs and leaves. It was filthy. On opening the doors all the edges on the inside including the tailgate were covered in mud and leaves. There was also mud on the back seat. All in all not a very good experience.

Going out was faultless , coming back was a disaster . An hour and a quarter from phoning to collecting the car. Only one minibus for dozens of passengers. Unsure whether I would use them again, in the past everything has been fine.

Flying out was fine with an early flight. Straight on the bus and away to go. Return pick up an absolute nightmare!!!! A few planes arrived within the hour and when waiting to be picked up it was a free for all. There was not enough mini buses ( only 2) to cope with all people/ cases. We waited for over 1 hour. As you waited for the next bus, another plane would arrive, bus parked at another location and picked up the first people who ran to the bus off the plane that just arrived. All the Oakwood staff were very stressed as were all the people waiting. The poor older people did not stand a chance in the free for all.

The pick up minibus late at night was going to take so long to return that I walked and got to the site, which is muddy even after summer rain, just as it was leaving for the airport. It should be possible to make the reception area and the car park less of a mud bath.

Arriving back in the UK, I called the number I was given with no answer. I then called another 8 times with no answer, so I called an alternative number but again no answer. Over all I made 12 calls before getting an answer. When getting back to the reception I was told that my car was "either on the left or right" where we were dropped off. Having walked around the entire "field" I finally found my car blocked in so returned to reception to get my car out. It was an unnecessary stress at the end of a holiday & if the organisation and customer service was better I would use again. If this doesn't improve however I will have to look elsewhere next time.

On arrival we had to wait for the third bus, as the first two mini buses were filled up by a waiting queue of people. So, about a 35 minute wait. Lucky it wasn’t raining, we would have been soaked, as there is no shelter. Also, we’d allowed plenty of time for arrival. Again, luckily it had been dry weather, so ground was very dusty but if wet it would have been muddy. Entrance / exit is tricky and is not very well signed off a very busy road. It would be better if there is a one-way entrance and exit, because there can be vehicles (including mini buses) queuing at the narrow entrance. Return journey pick-up was prompt, as two buses running. Vehicle were grubby but okay but we felt not large enough for multiple cases / people. Car was fine - You get what you pay for.

Close to airport and quick and easy to drop off. Collection was a different matter! Arrived at drop off point then called for pickup and was told 2 minutes. The van then arrived dropped off a single passenger then drove off. Didn't give me a chance to get to it before it disappeared. Phoned and was told another bus would be along in 5 to 10 minutes. Waited for 25 minutes. When I got to the car park picked up my keys but no car. Took another 20 minutes to locate my car.

The transfer on our way out (early afternoon) was fine, however on our return (early hours in morning) the driver was rude and snappy. He basically shouted at a young mother, her two small kids and sleeping baby for getting on the bus before he finished loading the bags on, even though she asked could she get on beforehand and he clearly said yes. He shouted at the father to get off because he shouldn't have started loading their baggage if it all wouldnt fit on. He drove like a maniac on the way back and was not careful wuth unloading the baggage. For the customer service level, I think the price is too high... I'd rather park and extra couple of minutes away from the airport to get someone who will collect with a smile and not end your holiday with total stress.

Bristol Airport. The car park where cars are delivered and collected was very muddy and there was no clean dry area to transfer luggage from the transfer vehicle to our car. Because of the muddy conditions the car mat on the drivers side was badly marked. The one airport transfer vehicle was very dirty both seats and luggage area and we had to wait some time for collection from the airport although transport to the airport on our outward trip was efficient and clean. Our telephone call to Oakwood Parking to point out these concerns was not handled well and we were told that the transfer was complementary and if we didn't like it "then take a taxi."