Oakwood Parking Reviews

We waited nearly 25 minutes for the airport pick up on return. I made 11 calls while waiting to the number provided which were unanswered, I finally got hold of the driver who said she was just leaving. The car was completely filthy which is was returned with mud in the drivers foot well. Not very impressed with the service.

Car was in a very dirty condition when I returned even though I had cleaned it before I left home.

+ easy to find + luggage loaded and unloaded by driver + price - dirty/ dusty minibus - no system for pick up priority (family of 6 had to wait while others were jumping ahead) - woman on the desk very rude to each customer. If you’ve been, you’ll know which one. Almost like her customers are an inconvenience!

I am not happy with this parking . After my holiday I get far horrible dirty outside and inside on floor wipes Straight after airport I had to go to hand wash clear my car.

I found the car park OK and left my car and keys. On return I found my car was covered on mud and small twigs and leaves. It was filthy. On opening the doors all the edges on the inside including the tailgate were covered in mud and leaves. There was also mud on the back seat. All in all not a very good experience.

Going out was faultless , coming back was a disaster . An hour and a quarter from phoning to collecting the car. Only one minibus for dozens of passengers. Unsure whether I would use them again, in the past everything has been fine.

Flying out was fine with an early flight. Straight on the bus and away to go. Return pick up an absolute nightmare!!!! A few planes arrived within the hour and when waiting to be picked up it was a free for all. There was not enough mini buses ( only 2) to cope with all people/ cases. We waited for over 1 hour. As you waited for the next bus, another plane would arrive, bus parked at another location and picked up the first people who ran to the bus off the plane that just arrived. All the Oakwood staff were very stressed as were all the people waiting. The poor older people did not stand a chance in the free for all.

The pick up minibus late at night was going to take so long to return that I walked and got to the site, which is muddy even after summer rain, just as it was leaving for the airport. It should be possible to make the reception area and the car park less of a mud bath.

Arriving back in the UK, I called the number I was given with no answer. I then called another 8 times with no answer, so I called an alternative number but again no answer. Over all I made 12 calls before getting an answer. When getting back to the reception I was told that my car was "either on the left or right" where we were dropped off. Having walked around the entire "field" I finally found my car blocked in so returned to reception to get my car out. It was an unnecessary stress at the end of a holiday & if the organisation and customer service was better I would use again. If this doesn't improve however I will have to look elsewhere next time.

On arrival we had to wait for the third bus, as the first two mini buses were filled up by a waiting queue of people. So, about a 35 minute wait. Lucky it wasn’t raining, we would have been soaked, as there is no shelter. Also, we’d allowed plenty of time for arrival. Again, luckily it had been dry weather, so ground was very dusty but if wet it would have been muddy. Entrance / exit is tricky and is not very well signed off a very busy road. It would be better if there is a one-way entrance and exit, because there can be vehicles (including mini buses) queuing at the narrow entrance. Return journey pick-up was prompt, as two buses running. Vehicle were grubby but okay but we felt not large enough for multiple cases / people. Car was fine - You get what you pay for.