Oakwood Parking Reviews

Ok I suppose, on arrival everything was great, but when we were being picked up. Considering we gave our flight number and times and were told they'd be waiting for us, they weren't. We rang and got oh he's just leaving, so at 2 in the morning with two small children were hanging around in the dark. When he did arrive out of four suitcases I put three in the van, he didn't wait for us to put seat belts on and didn't check to see the huge sliding door was shut which then my wife had to do. No level of care or professionalism at all really, the only reason I'd use them again is they were £30 cheaper than anyone else. Oh last one, when I did get to my car it was boxed in and had to wait again for someone to move another customers car out of the way. Not great but cheap.

We waited nearly 25 minutes for the airport pick up on return. I made 11 calls while waiting to the number provided which were unanswered, I finally got hold of the driver who said she was just leaving. The car was completely filthy which is was returned with mud in the drivers foot well. Not very impressed with the service.

Car was in a very dirty condition when I returned even though I had cleaned it before I left home.

+ easy to find + luggage loaded and unloaded by driver + price - dirty/ dusty minibus - no system for pick up priority (family of 6 had to wait while others were jumping ahead) - woman on the desk very rude to each customer. If you’ve been, you’ll know which one. Almost like her customers are an inconvenience!

I am not happy with this parking . After my holiday I get far horrible dirty outside and inside on floor wipes Straight after airport I had to go to hand wash clear my car.

I found the car park OK and left my car and keys. On return I found my car was covered on mud and small twigs and leaves. It was filthy. On opening the doors all the edges on the inside including the tailgate were covered in mud and leaves. There was also mud on the back seat. All in all not a very good experience.

Going out was faultless , coming back was a disaster . An hour and a quarter from phoning to collecting the car. Only one minibus for dozens of passengers. Unsure whether I would use them again, in the past everything has been fine.

Flying out was fine with an early flight. Straight on the bus and away to go. Return pick up an absolute nightmare!!!! A few planes arrived within the hour and when waiting to be picked up it was a free for all. There was not enough mini buses ( only 2) to cope with all people/ cases. We waited for over 1 hour. As you waited for the next bus, another plane would arrive, bus parked at another location and picked up the first people who ran to the bus off the plane that just arrived. All the Oakwood staff were very stressed as were all the people waiting. The poor older people did not stand a chance in the free for all.

The pick up minibus late at night was going to take so long to return that I walked and got to the site, which is muddy even after summer rain, just as it was leaving for the airport. It should be possible to make the reception area and the car park less of a mud bath.

Arriving back in the UK, I called the number I was given with no answer. I then called another 8 times with no answer, so I called an alternative number but again no answer. Over all I made 12 calls before getting an answer. When getting back to the reception I was told that my car was "either on the left or right" where we were dropped off. Having walked around the entire "field" I finally found my car blocked in so returned to reception to get my car out. It was an unnecessary stress at the end of a holiday & if the organisation and customer service was better I would use again. If this doesn't improve however I will have to look elsewhere next time.